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Strategic Partnership Manager

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time
About the Role

We are seeking a highly skilled Strategic Partnership Manager to join our team as a Customer Experience Specialist.

Job Overview

The hiring company is a leading Hong Kong developer providing diverse experiences to customers. As a CRM Manager, you will develop and execute effective customer relationship management strategies to drive customer engagement, loyalty, and revenue growth.

This role requires strong partnership management skills, including identifying and evaluating potential partner organizations that align with the company's customer base and brand values. You will negotiate and manage partnership agreements, ensuring mutually beneficial terms and seamless integration with the CRM ecosystem.

Responsibilities
  • Develop comprehensive CRM strategies leveraging strategic partnerships to enhance customer experiences and drive engagement.
  • Identify and evaluate potential partner organizations (e.g., brands, loyalty programs, media platforms) that align with the company's customer base and brand values.
  • Negotiate and manage partnership agreements, ensuring mutually beneficial terms and seamless integration with the CRM ecosystem.
  • Oversee planning, execution, and optimization of co-branded marketing campaigns and customer-facing initiatives across various channels.
  • Collaborate with cross-functional teams to enhance customer touchpoints and deliver personalized, integrated experiences.
  • Measure and report on performance of CRM partnership initiatives, demonstrating impact on key metrics such as customer lifetime value and customer satisfaction.
Requirements
  • Bachelor's degree in Marketing, Business, or related field.
  • 5 years of experience in CRM or customer engagement role, with strong focus on partnership management.
  • Proven track record of developing and implementing successful CRM strategies that leverage strategic partnerships.
  • Proficient in partnership identification, evaluation, and contract negotiation.
  • Strong understanding of customer engagement and loyalty techniques.
  • Excellent communication, negotiation, and collaboration skills, with ability to work effectively with cross-functional teams and external partners.
  • Familiarity with CRM software and marketing automation tools.
Salary Range

$120,000 - $180,000 per annum.