Current jobs related to Customer Experience Specialist - Hong Kong, Central and Western District - Maersk

  • Customer Experience Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    At DBS Bank (Hong Kong) Limited, we are seeking a highly motivated and customer-focused professional to join our team as a Customer Experience Specialist. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various channels, including phone calls, emails, live chat, and social...

  • Luxury Customer Experience Specialist

    2 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Aspire Lifestyles Full time

    About Aspire LifestylesWe are the world's largest premium concierge and affluent service provider, dedicated to delivering exceptional experiences for our clients and their customers.Job SummaryThis is an amazing opportunity to join our team as a Lifestyle Concierge / Customer Service Representative. The successful candidate will have excellent customer...

  • Customer Experience Specialist

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    At DBS Bank (Hong Kong) Limited, we are looking for a Customer Experience Specialist to join our team.About the RoleThe ideal candidate will be responsible for providing one-stop service to respond to customer product and service enquiries, drive a successful customer experience by assisting at varied skill levels, meet individual scorecard for call volume,...

  • Customer Experience Ambassador

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    OverviewDBS Bank (Hong Kong) Limited is committed to delivering exceptional customer experiences. Our team plays a vital role in achieving this goal by providing top-notch support to our customers.Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our Customer Centre as a Customer Experience Ambassador. In this role, you will be...

  • Customer Experience Representative

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job SummaryWe are seeking a skilled Customer Experience Representative to join our team at Classy Wheeler Limited in Hong Kong. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective issue resolution and consultation.About the RoleYou will assist...

  • Customer Experience Associate

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Role OverviewWe are seeking a Customer Experience Associate to join our team at DBS Bank (Hong Kong) Limited. In this role, you will be the first point of contact for our customers and engage with them on phone calls, emails, social media, and chat.Job ResponsibilitiesProvide exceptional customer service by responding to product and service enquiries via...

  • Customer Experience Strategist

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    About the RoleWe are seeking a seasoned Customer Experience Manager to join our team at Bank Of China (Hong Kong) Limited.Job DescriptionDrive customer-centric initiatives in Personal Banking Business by leading customer journey/experience design across all customer segments, products, and service channels.Advocate journey thinking and adopt a digital-first...

  • Customer Experience Director

    9 hours ago

    Hong Kong, Central and Western District, Hong Kong SAR China JC Executive Search Full time

    We are seeking an experienced Customer Services Manager to lead our Customer Service Team. The successful candidate will have a proven track record in delivering exceptional customer experiences and driving team performance.Key Responsibilities:Lead the Customer Service Team in ensuring efficient day-to-day operations of the Customer Services Counters,...

  • Customer Experience Specialist for Consumer Banking

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    Company OverviewDBS Bank (Hong Kong) Limited, as the leading bank in Asia, has a unique position to help its customers realise their dreams and ambitions. The company offers a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, tailored to meet the needs of customers at every life...

  • Luxury Client Experience Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time

    Job Title: Luxury Client Experience Specialist - APACAbout Us:Projob21 Ltd. is a dynamic and forward-thinking company that values innovation, creativity, and customer satisfaction. We are committed to delivering exceptional results and providing a unique experience for our clients.Company Overview:We are seeking an experienced Luxury Client Experience...

  • Customer Experience Strategist

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Company OverviewClassy Wheeler Limited is a leading regional IT and Telecom solutions provider. Our company's mission is to deliver exceptional customer service experiences that drive business success.

  • Customer Experience Director

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its network of branches in Hong Kong, Macau and Mainland China. We value caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but...

  • IT Support Specialist

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Selby Jennings Full time

    Job OverviewSelby Jennings is currently seeking an experienced IT Support Specialist to join our team. As the primary point of contact for end users, this role requires a strong customer focus and excellent communication skills.

  • Global Customer Experience Associate

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China OnTheList Limited Full time

    OnTheList Limited is a pioneering concept of Members-Only Flash Sales, offering its members authentic and quality products with the promise of being the best deal in town. With presence in multiple APAC markets, we are seeking a highly skilled Global Customer Experience Associate to join our team to cope with our upcoming flash sales.This role might just be...

  • Customer Experience Innovation Lead

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time

    DBS Bank (Hong Kong) Limited We are seeking a skilled and experienced Customer Experience Innovation Lead to join our team. As a leading bank in Asia, we strive to provide our customers with exceptional experiences that meet their evolving needs.The ideal candidate will have at least 7 years of experience in project management and business analytics in...

  • Lead Customer Experience Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China TaiKang (Hong Kong) Preparatory Office Full time

    TaiKang (Hong Kong) Preparatory Office invites applications for the position of Senior Customer Services Manager.About UsTaiKang (Hong Kong) Preparatory Office is a leading provider of life insurance solutions. We are committed to delivering exceptional customer experiences and fostering long-term relationships with our clients.The RoleWe are seeking an...

  • Customer Service Representative

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Ambassador to join our team at Bank of China (Hong Kong) Limited. As a key member of our customer-facing staff, you will be responsible for delivering exceptional customer service, promoting customer satisfaction, and enhancing overall business sales productivity.Key...

  • Strategic Customer Engagement Specialist

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    At Classy Wheeler Limited, we are seeking a highly skilled Strategic Customer Engagement Specialist to join our team in Hong Kong. This role is ideal for individuals with experience in customer relationship management and public relations.The estimated salary range for this position is $65,000 - $85,000 per annum, depending on qualifications and...

  • Financial Services Representative

    4 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    About Dah Sing Group: We are a leading financial services group in Hong Kong, Macau and Mainland China, with over 70 branches across the region. Our mission is to create a culture of caring, teamwork and progressiveness, where everyone can grow and thrive.Career OpportunitiesWe are seeking a highly motivated and customer-focused Financial Services...

  • Customer Experience Excellence Manager

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job Description:We are seeking an experienced Customer Experience Excellence Manager to join our team at Bank of China (Hong Kong) Limited.About the Role:The successful candidate will be responsible for handling customer complaints and feedback in a timely manner, while minimizing reputational risk and aligning with overall business strategies.Liaise with...

Customer Experience Specialist

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Maersk Full time

Job Title: Customer Experience Specialist


Job Summary:


We are seeking a skilled Customer Experience Specialist to join our team at Maersk. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across various channels, ensuring customer satisfaction and loyalty.


Responsibilities:



  • Manage customer service operations for online shopping platforms, ensuring timely and effective resolution of customer inquiries and concerns.
  • Assist in brand building and sales promotions, contributing to the growth and development of our business.
  • Provide prompt responses to customer inquiries on products, promotions, key selling points, order status, and after-sales services.
  • Summarize key issues to brand customers weekly, discuss, and execute on enhancement plans to improve customer satisfaction.
  • Collaborate with cross-functional teams to develop and implement customer-centric strategies and solutions.

Requirements:



  • Form 5 or above, Diploma in e-commerce, marketing, or related disciplines is preferable.
  • At least 2-3 years of relevant experience in customer service, with a strong understanding of social media, online communities, and digital content.
  • Experience in E-shop operations, such as Shopline, Shopify, Taobao, or Tmall, is a plus.
  • Self-motivated and able to work independently, with strong communication skills to update and discuss with brand clients on products and service-related issues.
  • Good command of verbal and written English, Mandarin, and Cantonese, with a focus on providing exceptional customer service in multiple languages.

Maersk is an Equal Opportunities Employer:


We are committed to a diverse and inclusive workplace, embracing different styles of thinking and promoting equality of opportunity for all applicants and employees. We welcome applications without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.