Strategic Customer Engagement Specialist
4 days ago
At Classy Wheeler Limited, we are seeking a highly skilled Strategic Customer Engagement Specialist to join our team in Hong Kong. This role is ideal for individuals with experience in customer relationship management and public relations.
The estimated salary range for this position is $65,000 - $85,000 per annum, depending on qualifications and experience.
About the Role
We are looking for a Strategic Customer Engagement Specialist who can design and implement customer loyalty solutions that drive engagement and retention. Key responsibilities include:
- Developing and executing customer loyalty programs that enhance customer experience;
- Maintaining up-to-date knowledge of best practices in customer loyalty communications and programs;
- Collaborating with internal stakeholders to deliver high-quality marketing campaigns;
- Managing external agencies and vendors to achieve program goals;
- Providing analytical insights to inform business decisions.
Requirements
To be successful in this role, you will need:
- A Bachelor's degree or above in Business Administration, Marketing, Statistics, or related fields;
- A minimum of 5 years of experience in CRM or Public Relations;
- Strong analytical and problem-solving skills, as well as excellent communication and presentation skills;
- Proficiency in both written and spoken Mandarin and English;
- A positive working attitude and strong motivation to deliver results.
About Us
Classy Wheeler Limited is a renowned Chinese wine and spirit brewing company based in Hong Kong. We offer a dynamic and challenging work environment that fosters growth and development.
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