Strategic Customer Engagement Manager
5 days ago
We are seeking a highly skilled Strategic Customer Engagement Manager to join our team at King Deux Search & Consulting.
About the RoleThis key position is responsible for driving business growth by developing and maintaining strong relationships with premium clients. The successful candidate will be a customer-focused individual with excellent communication and leadership skills, capable of fostering a positive and collaborative team environment.
Main Responsibilities:- Team Leadership:
- Supervise and provide guidance to the client executive team, ensuring they deliver exceptional customer service and meet performance targets.
- Conduct regular team meetings to discuss goals, share updates, and provide training and development opportunities.
- Foster a positive and collaborative team environment, promoting teamwork and individual growth.
- Premium Client Management:
- Develop and maintain strong relationships with premium clients, understanding their needs, preferences, and expectations.
- Act as the main point of contact for premium clients, addressing their inquiries, concerns, and requests in a timely and professional manner.
- Monitor and track client satisfaction, identify areas for improvement, and implement solutions to enhance the client experience.
- Business Development:
- Collaborate with the sales and marketing teams to identify opportunities for business growth and revenue generation within the premium client segment.
- Assist in the development and execution of strategies to attract and retain elite clients, including personalized marketing initiatives and events.
- Conduct market research and stay updated on industry trends to identify new business prospects and maintain a competitive edge.
- Reporting and Analysis:
- Prepare regular reports on team performance, client feedback, and key performance indicators.
- Analyze data and metrics to assess the effectiveness of client service initiatives and identify areas for improvement.
- Provide insights and recommendations to senior management based on data analysis and market trends.
- Process Improvement:
- Streamline and optimize processes related to premium client management, ensuring efficiency and effectiveness.
- Continuously evaluate and enhance service delivery standards to exceed client expectations.
- Implement and monitor service quality standards and best practices.
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Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full timeAbout King Deux Search & ConsultingWe are a specialized executive search firm offering bespoke talent solutions across financial services and commerce.Our team is committed to finding the right opportunity for our candidates and leaving a lasting legacy beyond the hiring process.Stay updated on industry news and career consultation at kingdeux.com.A leading...
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