Strategic Customer Engagement Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time
Job Summary

We are seeking a highly skilled Strategic Customer Engagement Manager to join our team at King Deux Search & Consulting.

About the Role

This key position is responsible for driving business growth by developing and maintaining strong relationships with premium clients. The successful candidate will be a customer-focused individual with excellent communication and leadership skills, capable of fostering a positive and collaborative team environment.

Main Responsibilities:
  • Team Leadership:
    • Supervise and provide guidance to the client executive team, ensuring they deliver exceptional customer service and meet performance targets.
    • Conduct regular team meetings to discuss goals, share updates, and provide training and development opportunities.
    • Foster a positive and collaborative team environment, promoting teamwork and individual growth.
  • Premium Client Management:
    • Develop and maintain strong relationships with premium clients, understanding their needs, preferences, and expectations.
    • Act as the main point of contact for premium clients, addressing their inquiries, concerns, and requests in a timely and professional manner.
    • Monitor and track client satisfaction, identify areas for improvement, and implement solutions to enhance the client experience.
  • Business Development:
    • Collaborate with the sales and marketing teams to identify opportunities for business growth and revenue generation within the premium client segment.
    • Assist in the development and execution of strategies to attract and retain elite clients, including personalized marketing initiatives and events.
    • Conduct market research and stay updated on industry trends to identify new business prospects and maintain a competitive edge.
  • Reporting and Analysis:
    • Prepare regular reports on team performance, client feedback, and key performance indicators.
    • Analyze data and metrics to assess the effectiveness of client service initiatives and identify areas for improvement.
    • Provide insights and recommendations to senior management based on data analysis and market trends.
  • Process Improvement:
    • Streamline and optimize processes related to premium client management, ensuring efficiency and effectiveness.
    • Continuously evaluate and enhance service delivery standards to exceed client expectations.
    • Implement and monitor service quality standards and best practices.


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