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Customer Engagement Specialist

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Hollister Co. Stores Full time

As a Customer Engagement Specialist at Hollister Co. Stores, you will be responsible for delivering exceptional customer service and creating a welcoming store environment.

Salary Information:

We offer a competitive hourly rate of HK$70.00, which may be adjusted periodically to reflect market changes.

About the Role:

This is an exciting opportunity to join our team as a Retail Sales Associate in a luxury fashion setting. Your primary responsibility will be to engage with customers, understand their needs, and provide personalized assistance to drive sales and enhance the overall shopping experience.

Key Responsibilities:

  • Provide excellent customer service by being attentive, responsive, and knowledgeable about products
  • Greet customers warmly and maintain a positive demeanor throughout interactions
  • Uphold company culture and values by demonstrating respect, empathy, and inclusivity
  • Maintain a clean and organized store environment, including merchandise displays and fitting rooms
  • Accurately process transactions and handle customer returns or exchanges

Benefits and Perks:

  • Access to mental health resources and wellness programs
  • A supportive and inclusive work environment that celebrates individuality
  • Ongoing training and development opportunities to enhance skills and career growth
  • Competitive incentives and benefits package, including merchandise discounts

Requirements and Qualifications:

  • Excellent communication and interpersonal skills
  • Prior retail experience preferred, but not required; willingness to learn and adapt quickly

Additional Information:

  • Merchandise discount available after completing a probationary period
  • Leadership training and career advancement opportunities available