Digital Banking Strategic Planning Specialist
2 days ago
Hang Seng Bank is committed to service excellence, making our people our most important asset.
We continually enhance our performance for customers and provide best-in-class products and services.
Digital Banking
Our acclaimed mobile app and creative digital capabilities continue to innovate and provide trusted banking, investment and wealth management services, taking care of individual's financial needs anytime, anywhere.
About the RoleAs a Digital Banking Strategic Planning Specialist, you will play a vital role in our efforts to accelerate in today's digitalized financial services ecosystem.
You will be responsible for supporting digital business planning activities, including setting & tracking of key business performance indicators, both on digital sales and platform engagement; coordination on management reporting with data visualization & actionable insights;
- IDentify, gather, integrate, and analyze relevant data and prepare high quality reports to management;
- Support business planning activities including financial, technological and resource planning, prioritization, budgeting and relevant governance for Digital Banking
- Support strategic engagements/planning and constructs to maximize the benefit in terms of capability for business development;
- Support senior management decision making by the use of management information, performance information, analytics, stakeholder feedback and the alignment with the Bank / Wealth & Personal Banking strategies;
- Support the various people agenda for the department including career and talent development, future skill nurturing and staff engagement;
About You
To succeed in this role, you should have:
- More than 3 years' banking experience, preferably with experience in strategic planning and staff development;
- University degree in relevant qualifications with past working experience in relevant role Business Planning, Analytics, Finance, ecommerce etc.
- Proficient in creating dashboards and custom reports to senior management;
- Proficiency in both English and Chinese and Putonghua (preferable);
- Open-minded and self-motivated with good communication, interpersonal, problem solving skills and strong sense of responsibility;
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes;
The estimated salary for this role is HKD $60,000 - $90,000 per annum.
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