Operations Manager

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Career Opportunities at Hang Seng Bank

We are seeking a high-caliber professional to join our team as Operations Manager - Digital Banking under Operations, Digital Business Services.

Key Responsibilities

  • Plan and manage the operation delivery of end-to-end digital journeys for customers, ensuring alignment with business strategic objectives, risk appetite, and agreed demand statements within AOP.
  • Partner with business executives and stakeholders to ensure business strategy alignment and effective execution of business initiatives and day-to-day activities.
  • Execute the governance and monitor the overall performance and quality of service delivered, adhering to risk and control management framework, regulatory requirements, and policy & procedures.
  • Drive the transformation of customer journey, ensuring full digital enablement and streamlined processing.

Requirements

  • Bachelor's Degree or above in a related discipline or other relevant qualifications.
  • Minimum five year's working experience in banking, focusing on retail banking operation.
  • Excellent leadership, interpersonal, and communication skills, with a strong sense of ownership and servicing mindset.
  • Attentiveness to data & details, with good analytical and problem-solving skills.
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage.

About Hang Seng Bank

Hang Seng Bank is committed to service excellence and seeks to attract high-calibre talent by offering a dynamic working environment, good career development opportunities, and competitive compensation packages.



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