Operations Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China KPMG China Full time
Job Summary

KPMG China is seeking a highly organized and experienced Operations Manager to join our team. As a key member of our Managed Services team, you will be responsible for supervising a team of 5 to 10 people to ensure service level agreements are met. You will also be responsible for understanding client policies, procedures, and other requirements and ensuring the operation is consistently in compliance with them.

Key Responsibilities

This is an operation-based role where you will be part of a large team. Your key responsibilities will include:
Supervising a team of 5 to 10 people to ensure service level agreements are metUnderstanding client policies, procedures, and other requirements and ensuring the operation is consistently in compliance with themActively monitoring the progress and quality of work of your team and withholding the accountability of themIdentifying ongoing training needs, preparing, and delivering coaching and training to the teamLeading by example, committing to the project, and striving to increase operational efficiency. Motivating the team to achieve and outperform key performance indicatorsCollaborating with other teams to enhance project-wide effectiveness and efficiencyReporting issues or concerns to management, identifying root causes, and/or solutions to problems and challengesPreparing policy, process, and procedure documentationsHandling enquiries and complaints, including supporting the investigationsSupporting management reporting and other ad-hoc work-related tasksRequirements

To be successful in this role, you will need to have:
A degree holder with a minimum of 2 years' experience in operations or application process management. Experience in leading a team is preferredExcellent communication skills and a good command of written and spoken Cantonese, Mandarin, and EnglishTeam player, with the ability to multi-task, is flexible, and can work under pressureStrong relationship, organization, and time management skillsSelf-motivated and able to work independentlyProactive and result-oriented, with the ability to thrive in a challenging environmentProficiency in Microsoft Office (PowerPoint, Word, Excel) or similar applicationsAbout KPMG China

KPMG China is committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. We strive to create an inclusive, diverse, and agile workplace for our people to develop and thrive at both a personal and professional level. We encourage you to come as you are and welcome all qualified candidates to apply.

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