Customer Experience Champion
1 month ago
China Mobile International Limited
">We are seeking an exceptional Customer Experience Champion to join our team in Hong Kong. This is a unique opportunity for a highly motivated and results-driven professional to lead the way in delivering world-class customer service experiences.
">About the Role:
">- ">
- To drive ownership and accountability for end-to-end customer service experience, ensuring seamless interactions with customers and internal stakeholders.">
- To work closely with customer teams and executives to provide customer stewardship and advocacy, identifying new business opportunities and resolving operational issues efficiently.">
- To maintain awareness of day-to-day changes and problem process compliance, ensuring Service Level Agreements (SLAs) are met as per contractual commitments.">
- To develop and implement strategies to enhance customer satisfaction and loyalty, leveraging creative thinking and industry expertise.">
- To collaborate with virtual Global teams to deliver innovative solutions and drive business growth.">
Requirements:
">- ">
- Degree or above in Telecommunications or related field.">
- A minimum of 7 years' relevant experience in Sales or Business Development, with a proven track record of success.">
- ITIL or CCIE certification and technical expertise in networking technology is an asset.">
- Creative mindset, well-versed in Carrier or Enterprise sector in Telecom Industry, with excellent communication skills.">
- Proficiency in MS Office applications and Chinese Word Processing, with fluency in spoken and written English and Chinese.">
- PREFERRED: Proficiency in Putonghua.">
Compensation and Benefits:
">We offer a competitive salary of HK$
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