Technical Specialist Card Organization and Loan Expert

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About Hang Seng Bank

Hang Seng Bank is a leading financial institution committed to delivering exceptional service and innovative solutions to its customers. Our team of experts is dedicated to providing best-in-class products and services that meet the evolving needs of our customers.

Job Summary

We are seeking a highly skilled Technical Specialist to join our Card Organization and Loan team. The successful candidate will be responsible for developing and implementing effective technology solutions to support the strategic goals of our business.

Key Responsibilities

  • Collaborate with Group/Regional IT to understand the Group's direction and provide solutions to HASE business areas.
  • Develop effective technology support for WPB through defining IT strategy, providing IT consultation, and delivering IT solutions.
  • Contribute to the development, implementation, and oversight of policy and governance frameworks, procedures, and standards to ensure effective risk management, quality control, and compliance.
  • Provide ongoing support and maintenance for production systems and system enhancement to support strategic business growth and development.
  • Manage a team, with accountability for the performance of the team activities and focuses on continuous improvement of the performance of the team from a productivity, service, quality, training, and effectiveness perspective.
  • Accountable for ensuring products and services maintain compliance with mandatory and regulatory requirements and control objectives within the risk and controls framework.
  • Responsible for ensuring group controls are maintained within the team activities and remediation activities are resolved swiftly.
  • Accountable for the operational stability, integrity, and availability of products and services supported by the team.

Requirements

  • University degree in Computer Science/Computer Engineering/Information Technology/Information System or related disciplines.
  • Minimal 10+ years' experience of IT Programme/Project Management.
  • Experience in managing IT project in a complex environment, preferably on a regional or global scale.
  • Manage a diverse team of IT professionals in delivering growth, regulatory, risk & control, and efficiency changes.
  • Strong leadership and people management skills and stakeholder management experience.
  • Good interpersonal and communication skills and the ability to manage in a dynamic and matrix environment.
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
  • Proficiency in both English and Chinese (Cantonese & Mandarin).


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