Technical Engineer, Technical Support Specialist

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Otis College of Art and Design Full time

About Otis

At Otis, we are a leading global industry leader in elevator and escalator manufacturing, installation, and service. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

Our Team

We are a diverse, global team of 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians. We are committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

Our Values

We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, and Quality in all that we do. We put people – passengers, customers, and colleagues – at the center of everything we do.

About the Role

We are seeking a Technical Engineer, Technical Support Specialist to lead a team to provide site support and fix system faults. The successful candidate will monitor lift and escalator performance remotely through digital devices, identify potential risks and recommend constructive solutions for existing technical problems, and conduct root cause analysis on technical issues and recommend long-term solutions to enhance product liability.

Responsibilities

  • Lead a team to provide site support and fix system faults.
  • Monitor lift and escalator performance remotely through digital devices.
  • Identify potential risks and recommend constructive solutions for existing technical problems.
  • Conduct root cause analysis on technical issues and recommend long-term solutions to enhance product liability.
  • Prepare trouble shooting analysis/incident investigation reports.
  • Collaborate with design engineers to develop retrofit products.
  • Conduct trial tests and feasibility studies for improvement solutions.
  • Implement Company new technology, such as Internet of Things (IoT), cloud-based applications, and mobile apps, to enhance operational efficiencies.
  • Ensure Company Safety and Ethics guidelines and Government code requirements are fully complied in the field operations.


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Cyberport Management Full time

    Key Responsibilities:We are seeking a highly skilled Technical Support Specialist to join our team at Hong Kong Cyberport Management. As a Technical Support Specialist, you will be responsible for providing technical support to our clients through email and phone, advising on in-depth integration instructions for our application platform, and acting as a...


  • Hong Kong, Central and Western District, Hong Kong SAR China Otis College of Art and Design Full time

    About OtisAt Otis, we're a global industry leader in elevator and escalator manufacturing, installation, and service. With a legacy of innovation, we're committed to meeting the diverse needs of our customers and passengers in over 200 countries and territories worldwide.Job SummaryWe're seeking a skilled Technical Support Specialist to join our team. As a...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong University of Science and Technology Full time

    Job SummaryThe Hong Kong University of Science and Technology is seeking a highly skilled Technical Support Specialist to join its team. The appointee will provide technical support to the engineering design and manufacturing needs of teaching and learning activities, academic research, and industrial collaboration projects. The successful candidate will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Cyberport Management Full time

    Key Responsibilities: As a Technical Support Specialist at Hong Kong Cyberport Management, you will be responsible for providing technical assistance to clients and partners, ensuring seamless integration of our application platform. Your key duties will include: Providing technical guidance and support to clients and partners to resolve issues and optimize...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a skilled Technical Support Specialist to assist our customers with technical issues related to computer hardware and software. The ideal candidate will have a solid understanding of PC hardware and peripherals, as well as experience supporting Microsoft Windows configuration and desktop...


  • Hong Kong, Central and Western District, Hong Kong SAR China Otis College of Art and Design Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Otis. As a key member of our technical support team, you will be responsible for providing site support and fixing system faults, monitoring lift and escalator performance remotely, and identifying potential risks and recommending constructive solutions.Key...

  • Technical Specialist

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China HKG KONE Elevator (HK) Ltd Full time

    Job Summary:We are seeking a skilled Technical Specialist to join our team at HKG KONE Elevator (HK) Ltd. As a Technical Specialist, you will be responsible for providing technical support for KONE and non-KONE products, identifying technical issues under maintenance, and creating content for technical product information and training material.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Otis College of Art and Design Full time

    About OtisAt Otis, we're a global leader in the elevator and escalator industry, moving 2 billion people every day and maintaining over 2.2 million customer units worldwide. Our team of 69,000 people, including engineers, digital technology experts, and field technicians, is committed to meeting the diverse needs of our customers and passengers in over 200...


  • Hong Kong, Central and Western District, Hong Kong SAR China AnyDesk Software Full time

    About AnyDesk SoftwareAnyDesk Software is a leading provider of remote access software, dedicated to improving the way society functions through innovative technology.Job Title: Technical Support SpecialistWe are seeking a highly skilled and ambitious Technical Support Specialist to join our team in Hong Kong. As a Technical Support Specialist, you will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China AnyDesk Software Full time

    About AnyDesk SoftwareAnyDesk Software is a leading provider of remote access software, dedicated to improving the way society functions through innovative technology.Job Title: Technical Support SpecialistWe are seeking a highly skilled and ambitious Technical Support Specialist to join our team in Hong Kong. As a Technical Support Specialist, you will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China AnyDesk Software Full time

    About AnyDesk SoftwareAnyDesk Software is a pioneering technology company that aims to revolutionize the way society functions through innovative software solutions.Job Title: Technical Support SpecialistWe are seeking a highly skilled and ambitious Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for...

  • Technical Specialist

    2 months ago


    Hong Kong, Central and Western District, Hong Kong SAR China HKG KONE Elevator (HK) Ltd Full time

    Job SummaryWe are seeking a skilled Technical Specialist to join our team at HKG KONE Elevator (HK) Ltd. As a key member of our technical support team, you will be responsible for providing expert technical assistance for KONE and non-KONE products.Key ResponsibilitiesProvide technical support for elevator systems, including troubleshooting and...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

    Job SummaryThe Career Works Limited is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing on-site technical support for PCs, voice equipment, and mobile devices. Your primary goal will be to ensure timely resolution of issues by acquiring necessary information to best...


  • Hong Kong, Central and Western District, Hong Kong SAR China AnyDesk Software Full time

    About AnyDesk SoftwareAnyDesk Software is a leading provider of remote access software solutions. We are committed to delivering innovative technology that enables seamless communication and collaboration between teams and clients.Job SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support...


  • Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group Full time

    {"Job Title": "Technical Support Specialist", "Overview": "Gravitas Recruitment Group is seeking an experienced Technical Support Specialist to join our client\u2019s Service Desk team. As a member of this team, you will be responsible for providing support to internal staff for basic technical issues and handling users\u2019 enquiries related to the...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKG KONE Elevator (HK) Ltd Full time

    Job Summary:We are seeking a highly skilled Technical Engineer to join our team at HKG KONE Elevator (HK) Ltd. As a Technical Engineer, you will be responsible for providing technical support for KONE and non-KONE products, identifying technical issues under maintenance, creating content and training materials, and facilitating technical and product training...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at The Career Works Limited. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesTechnical Support: Provide expert technical support for hardware and software issues, including PC...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at The Career Works Limited. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesTechnical Support: Provide expert technical support for hardware and software issues, including PC...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Career Works Limited Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at The Career Works Limited. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesTechnical Support: Provide expert technical support for PCs, hardware, and software, as well as mobile...


  • Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    Job SummaryWe seek a highly skilled technical professional to provide exceptional support for Linux and SQL environments at a major Fintech company. The successful candidate will play a critical role in maintaining the stability and functionality of our systems, ensuring seamless operations in the fast-paced world of Fintech.Key Responsibilities:Provide...