Technical Engineer, Technical Support Specialist
2 months ago
About Otis
At Otis, we are a leading global industry leader in elevator and escalator manufacturing, installation, and service. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
Our Team
We are a diverse, global team of 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians. We are committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.
Our Values
We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, and Quality in all that we do. We put people – passengers, customers, and colleagues – at the center of everything we do.
About the Role
We are seeking a Technical Engineer, Technical Support Specialist to lead a team to provide site support and fix system faults. The successful candidate will monitor lift and escalator performance remotely through digital devices, identify potential risks and recommend constructive solutions for existing technical problems, and conduct root cause analysis on technical issues and recommend long-term solutions to enhance product liability.
Responsibilities
- Lead a team to provide site support and fix system faults.
- Monitor lift and escalator performance remotely through digital devices.
- Identify potential risks and recommend constructive solutions for existing technical problems.
- Conduct root cause analysis on technical issues and recommend long-term solutions to enhance product liability.
- Prepare trouble shooting analysis/incident investigation reports.
- Collaborate with design engineers to develop retrofit products.
- Conduct trial tests and feasibility studies for improvement solutions.
- Implement Company new technology, such as Internet of Things (IoT), cloud-based applications, and mobile apps, to enhance operational efficiencies.
- Ensure Company Safety and Ethics guidelines and Government code requirements are fully complied in the field operations.
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