Technical Support Specialist

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Otis College of Art and Design Full time

About Otis

At Otis, we're a global leader in the elevator and escalator industry, moving 2 billion people every day and maintaining over 2.2 million customer units worldwide. Our team of 69,000 people, including engineers, digital technology experts, and field technicians, is committed to meeting the diverse needs of our customers and passengers in over 200 countries and territories.

Our Mission

We're dedicated to providing safe, reliable, and efficient transportation solutions that enhance the quality of life for people around the world. Our Three Absolutes - prioritizing Safety, Ethics, and Quality - guide everything we do.

Job Summary

We're seeking a Technical Support Specialist to join our team in Hong Kong. As a key member of our site support team, you'll be responsible for providing technical support and fixing system faults, monitoring lift and escalator performance remotely, and identifying potential risks and recommending solutions.

Key Responsibilities

  • Lead a team to provide site support and fix system faults
  • Monitor lift and escalator performance remotely through digital devices
  • Identify potential risks and recommend constructive solutions for existing technical problems
  • Conduct root cause analysis on technical issues and recommend long-term solutions to enhance product liability
  • Prepare troubleshooting analysis/incident investigation reports
  • Collaborate with design engineers to develop retrofit products
  • Conduct trial tests and feasibility studies for improvement solutions
  • Implement Company new technology, such as Internet of Things (IoT), cloud-based applications, and mobile apps, to enhance operational efficiencies
  • Ensure Company Safety and Ethics guidelines and Government code requirements are fully complied in the field operations

About You

We're looking for a highly skilled and motivated individual with a passion for technical support and problem-solving. If you're a team player with excellent communication skills and a commitment to safety and quality, we'd love to hear from you.

What We Offer

As a member of our team, you'll have the opportunity to work with a diverse group of professionals, develop your skills and expertise, and contribute to the success of a global industry leader. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply

If you're interested in this exciting opportunity, please click on the link below to learn more and apply.

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