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Technical Support Specialist

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Crédit Agricole CIB Full time

Job Summary

Crédit Agricole CIB is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to end users, troubleshooting and resolving PC-related hardware, printer, and software issues, and escalating support issues to 2nd level IT support or 3rd party vendors.

Key Responsibilities

  • Troubleshoot and resolve PC-related hardware, printer, and software issues
  • Provide installation and problem-solving for computer-related tasks such as network, systems, printers, IPT, software, and hardware
  • Provide dealerboard system support and daily office automation system support
  • Perform IT helpdesk functions by answering support calls in a shift arrangement
  • Follow-up on user purchase and services subscription requests
  • IT inventory, documentation, and procedure updates
  • PC, LCD, printer internal relocation
  • Internal video conference meeting setup and troubleshooting

Requirements

  • Bachelor's Degree or equivalent in Computer Science or related disciplines
  • At least 2 years of working experience in technical support, including network administration work and system operations
  • Solid experience in Active Directory, DNS, MS Exchange, and MS SQL
  • Front office and Private Banking support experience is an advantage
  • Proficient in market data systems and 3rd party systems such as Reuters, Bloomberg, EBS, Etrali, etc.
  • Able to communicate effectively to different levels of users
  • Able to work independently and as a team
  • Able to work on shift rosters, on-call support, weekends, and public holidays
  • Good command of spoken and written English, Mandarin, and Cantonese

Working Environment

Crédit Agricole CIB is a leading financial institution with a strong presence in Asia. As a Technical Support Specialist, you will be working in a dynamic and fast-paced environment, supporting our clients and colleagues with their technical needs.

Personal Data

Personal data provided by job applicants will be used strictly in accordance with Crédit Agricole CIB's personal data policies, a copy of which will be provided immediately upon request.