Technical Support Specialist
2 weeks ago
About AnyDesk Software
AnyDesk Software is a leading provider of remote access software, dedicated to improving the way society functions through innovative technology.
Job Title: Technical Support Specialist
We are seeking a highly skilled and ambitious Technical Support Specialist to join our team in Hong Kong. As a Technical Support Specialist, you will be responsible for providing fast and effective technical assistance to our clients using our remote access software.
Key Responsibilities:
- Provide technical support via phone, email, and live chat to AnyDesk clients
- Develop best practices for recurring problems with your team
- Collaborate with internal teams to support broader business objectives
- Support our sales and business development team
- Contribute to knowledge management by creating technical articles and workarounds
- Advise clients on our product with their business requirements in mind
- Ensure customer satisfaction
Requirements:
- Strong ability to listen attentively, apply logic and reason, follow-through, and exceptional communication skills
- 1+ years of experience in a customer contact-centered area
- Completed studies or training in the IT field
- Basic knowledge of networks and expertise in at least one operating system (Windows, macOS, Linux, Android, iOS)
- Distinct customer and service orientation and understanding of the customer point of view
- Fluent in Cantonese, English, and Mandarin with strong communication skills
Preferred Skills and Experience:
- Understanding or experience with REST API
- Positive problem-solving attitude and hands-on mentality
- Friendly, well-structured, and analytical approach
What We Offer:
- Ambitious and self-driven culture
- Generous leave entitlements
- Hybrid working mode (WFH)
- Personal and professional development focus and room for creative ideas
- Fun place to work where everyone is valued
- Free drinks and snacks
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