Technical Support Specialist

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China F3310 Templeton Asset Management Ltd, Hong Kong Branch Full time
About the Role

F3310 Templeton Asset Management Ltd, Hong Kong Branch is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and customer service to our employees, ensuring that they have a seamless and efficient experience with our technology systems.

Key Responsibilities
  • Provide on-site technical support and customer service to employees, as well as remote user support.
  • Build and maintain relationships with senior-level employees and administrative support personnel in the office and travel to other offices in the region.
  • Address technical issues in a timely manner and provide concise and timely updates.
  • Coordinate, set up, and support technologies used in conference rooms.
  • Provide audio-visual support for internal meetings.
  • Support and maintain effective relationships with users in their assigned areas, especially regarding operating systems, applications, mobile devices, new technologies, and communications infrastructure.
  • Actively participate in team meetings and contribute to the development of technical documentation and manuals.
  • Order and maintain inventory of IT assets.
  • Project work related to acquisitions and integration of companies.
  • Coordinate and support office moves and user restacks.
  • Escalate issues to the appropriate teams and drive to closure.
  • Manage ticketing queues to ensure issues are prioritized and actioned.
  • Be available to provide support outside of business hours.
  • May include occasional travel to other offices.
Requirements
  • Bachelor's or higher degree in computer science or related field.
  • Minimum of 2 to 3 years in a similar fast-paced and dynamic environment in the desktop support role.
  • Excellent skills and abilities in organization, planning, multi-tasking, and flexibility.
  • Excellent communication and interpersonal skills.
  • Good problem-solving and critical thinking skills.
  • Ability to actively participate as part of a team as well as work independently.
  • Strong service delivery and customer management skills for local and remote users.
  • Proficient in supporting Windows 10, Windows 11, Office 365, iOS, and mobile technologies.
  • Reliable transportation – mileage will be reimbursed when traveling to a non-primary office is required.
Preferred Qualifications
  • Experience supporting multiple facets of the business in a corporate environment.
  • Experience using ServiceNow ticketing system.

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