Technical Support Specialist

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group Full time

{"Job Title": "Technical Support Specialist", "Overview": "Gravitas Recruitment Group is seeking an experienced Technical Support Specialist to join our client\u2019s Service Desk team. As a member of this team, you will be responsible for providing support to internal staff for basic technical issues and handling users\u2019 enquiries related to the bank\u2019s in-house systems and applications.", "Responsibilities": "\u2022 Provide 1st line of support to internal users for incident resolutions and user enquiries related to software and hardware\u2022 Communicate with internal staff through phone calls, live chats, emails and ticketing system to follow up and update users on IT related issues\u2022 Escalate complex and unresolved technical issues to L2/L3 helpdesk teams\u2022 Record all actions and user status into the ticketing system\u2022 Work in shifts to support users based across the APAC region\", "Requirements": "\u2022 1 to 3 years of experience in IT Support roles in the financial services sector, preferably in banking\u2022 Prior experience in resolving IT incidents and system related enquiries\u2022 Strong customer service and telephonic skills with the ability to listen and understand customers\u2019 needs effectively\u2022 Excellent communication skills in English is a must\u2022 Good analytical and problem solving skills\", "Why Gravitas Recruitment Group": "Gravitas Recruitment Group is a leading recruitment agency specializing in financial services recruitment. We have a strong reputation for delivering high-quality candidates to our clients and providing exceptional service to our candidates.", "Company Culture": "Gravitas Recruitment Group has a diverse and inclusive culture that values teamwork, innovation, and customer satisfaction. We offer a dynamic and supportive work environment that encourages professional growth and development.", "Equal Opportunities": "Gravitas Recruitment Group is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity and inclusion in the workplace and are proud to be an employer of choice for people from all backgrounds.", "Contact Information": "For more information about this role or to apply, please contact Gravitas Recruitment Group at [insert contact information]."}

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