Technical Support Specialist
1 month ago
We are seeking a highly skilled and experienced Support Specialist to join our team at The Career Works Limited.
Key Responsibilities:- Support Distribution: Allocate time effectively to support hardware (20%), application (40%), project/coordination (30%), and BU relationship/VIP (10%) activities.
- Provide on-site technical support for PCs, voice equipment, and mobile devices (smartphones and tablets).
- Set up computers and software systems, and perform basic hardware moves and changes.
- Record and manage all incidents and requests in our ticket-tracking system.
- Ensure timely resolution of issues by acquiring necessary information to measure impact on customers.
- Develop and update new and existing processes.
- Proactively inform management of trends, significant problems, and expected delays.
- Provide other IT-related support as required by the business.
- Document products support and processes.
- Update and manage inventory on new incoming hardware orders.
- Communicate with vendors for incoming hardware orders and repairs.
- 2 to 5 years of IT support experience.
- Solid understanding of PC hardware and peripherals.
- Exposure to mobile OS such as Apple iOS and Google Android.
- Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, and Microsoft Office suite.
- Basic understanding of network and server-side infrastructure.
- Experience in delivering superior customer service.
- Ability to make sound decisions following approved procedures in a fast-paced environment.
- Ability to effectively manage multiple tasks occurring simultaneously.
- Ability to work independently with little supervision.
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