Senior Relationship Support Officer
6 days ago
About Hang Seng Bank
Hang Seng Bank is a leading financial institution committed to delivering exceptional service excellence. Our people are our most valuable asset, and we strive to create a dynamic working environment that fosters growth and development.
Our Global Banking Division
Hang Seng's Global Banking business provides a comprehensive range of financing solutions to large corporations and financial institutions. Our experienced professionals understand the specific needs of our customers and offer tailored financial packages to support their success.
Job Summary
We are seeking a high-caliber professional to join our team as a Senior Relationship Support Officer. The successful candidate will provide direct support to Relationship Executives, handling system inputs, credit proposals, and facility limit reconciliations. Additionally, they will assist with account opening procedures, coordinate with internal departments, and handle administrative tasks.
Key Responsibilities
- Provide exceptional support to Relationship Executives in delivering high-quality client services.
- Handle system inputs for credit proposals, annual group reviews, and facility limit reconciliations.
- Assist with account opening procedures and coordinate with other relevant departments.
- Support Relationship Executives in handling credit and relationship-related matters.
- Perform administrative tasks, including customer calls and meeting arrangements.
Requirements
- University degree in Business Management, Banking, Finance, or a related discipline.
- Minimum of 2 years' work experience in credit analysis, sales, marketing, and customer relationship management in the financial industry.
- Strong customer service orientation, resilience, creativity, and curiosity.
- Good communication, interpersonal, and analytical skills.
- Proficiency in both English and Chinese.
- High level of customer-centricity mindset with a dedication to delivering exceptional quality services.
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