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Customer Relationship Officer

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Konew FinTech Corporation Limited Full time
Position Overview

The Customer Relationship Officer plays a vital role in maintaining and enhancing relationships with our valued clients at Konew FinTech Corporation Limited. This position is essential for ensuring customer satisfaction and loyalty through effective communication and service delivery.

Key Responsibilities
  • Engage with current clients regarding their loan repayments, redemptions, and inquiries, ensuring professionalism and integrity in all interactions.
  • Advocate for our loan refinancing services to enhance client financial solutions.
  • Identify and pursue new business opportunities with existing clients to foster growth.
  • Take ownership of and contribute to special projects aimed at fulfilling the strategic objectives of the company.
Qualifications
  • Completion of tertiary education or equivalent qualifications at HKQF level 4.
  • A minimum of 2 years of experience in sales or customer service roles.
  • Exceptional communication and interpersonal abilities.
  • Self-motivated, proactive, and capable of thriving under pressure.
  • Proficient in Microsoft Office applications.
Compensation and Benefits
  • Competitive remuneration package.
  • Opportunities for career advancement.
  • Performance-based discretionary bonuses.
  • Comprehensive medical and dental insurance.
  • Leave benefits including birthday and anniversary leave.
  • Study leave and financial support for educational pursuits.
  • Employee loan schemes for property and personal needs.
  • A range of additional staff benefits.