Relationship Support Officer II

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Description

Hang Seng Bank Limited is committed to delivering exceptional customer service. As a Relationship Support Officer II, you will play a vital role in enhancing our performance for customers and providing best-in-class products and services. We seek high-calibre talent to join our Retail Distribution Department, focusing on personal wealth management and financial services.

Key Responsibilities
  • Provide efficient support to Signature Relationship Managers in delivering high-quality customer service, maintaining active customer contact, and improving portfolio intimacy and customer connectivity.
  • Strengthen customer relationships with Signature Relationship Managers by proactively fulfilling their Wealth & Retail Banking needs, improving customer satisfaction, and soliciting business referrals to grow their business portfolio.
  • Initiate and maintain effective communication and cooperation with paired Signature Relationship Managers to achieve business targets and ensure smooth daily administrative and operations support.
  • Provide support to Signature Relationship Managers in case of business needs, prioritizing their requirements.

Requirements
  • University degree in Business Management, Banking, Finance, or a related discipline.
  • Minimum 5 years of work experience in banking/financial services.
  • Strong sales and customer service orientation, self-motivation, and ability to work under pressure.
  • Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua an advantage.
  • Good understanding of banking products, market trends, product knowledge, and product development.
  • High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers.
  • Pass the Hong Kong Securities Institute Licensing Examination and IIQE, and fulfill the competency requirements to carry out regulated activities as defined under the Regulator.

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