Relationship Support Officer II
2 weeks ago
Hang Seng Bank Limited is committed to delivering exceptional customer service. As a Relationship Support Officer II, you will play a vital role in enhancing our performance for customers and providing best-in-class products and services. We seek high-calibre talent to join our Retail Distribution Department, focusing on personal wealth management and financial services.
Key Responsibilities
- Provide efficient support to Signature Relationship Managers in delivering high-quality customer service, maintaining active customer contact, and improving portfolio intimacy and customer connectivity.
- Strengthen customer relationships with Signature Relationship Managers by proactively fulfilling their Wealth & Retail Banking needs, improving customer satisfaction, and soliciting business referrals to grow their business portfolio.
- Initiate and maintain effective communication and cooperation with paired Signature Relationship Managers to achieve business targets and ensure smooth daily administrative and operations support.
- Provide support to Signature Relationship Managers in case of business needs, prioritizing their requirements.
Requirements
- University degree in Business Management, Banking, Finance, or a related discipline.
- Minimum 5 years of work experience in banking/financial services.
- Strong sales and customer service orientation, self-motivation, and ability to work under pressure.
- Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua an advantage.
- Good understanding of banking products, market trends, product knowledge, and product development.
- High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers.
- Pass the Hong Kong Securities Institute Licensing Examination and IIQE, and fulfill the competency requirements to carry out regulated activities as defined under the Regulator.
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