Relationship Support Officer I
6 days ago
Hang Seng Bank Limited is committed to delivering exceptional customer service and is seeking a high-calibre professional to join our Retail Distribution Department as a Relationship Support Officer I.
Key Responsibilities
- Provide direct support to Relationship Managers in delivering high-quality customer service and maintaining active customer contact.
- Strengthen customer relationships by proactively fulfilling their retail banking needs and improving customer satisfaction.
- Proactively solicit business referrals to support Relationship Managers in growing their business portfolio and activity planning.
- Initiate and maintain effective communication and cooperation with paired Relationship Managers in achieving business targets.
- Ensure smooth daily administrative and operations support for Relationship Managers in handling customers and working counterparts related matters.
Requirements
- University degree in Business Management, Banking, Finance, or a related discipline.
- Minimum 2 years of work experience in banking/financial services.
- Strong sales and customer service orientation, with self-motivation and ability to work under pressure.
- Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua an advantage.
- Good understanding of banking products market trend, product knowledge, and product development.
- High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers.
- Pass the IIQE and fulfill the competency requirements to carry out regulated activities as defined under the Regulator.
About Hang Seng Bank Limited
Hang Seng Bank Limited is a leading financial services organization in Hong Kong and one of the largest banks in Asia. We are committed to delivering exceptional customer service and providing a wide range of financial products and services to individuals, businesses, and institutions. We are proud to be a part of the Hang Seng Group, a leading financial services organization in Asia.
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