Relationship Support Officer I

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Description

Hang Seng Bank Limited is committed to delivering exceptional customer service and is seeking a high-calibre professional to join our Retail Distribution Department as a Relationship Support Officer I.

Key Responsibilities
  • Provide direct support to Relationship Managers in delivering high-quality customer service and maintaining active customer contact.
  • Strengthen customer relationships by proactively fulfilling their retail banking needs and improving customer satisfaction.
  • Proactively solicit business referrals to support Relationship Managers in growing their business portfolio and activity planning.
  • Initiate and maintain effective communication and cooperation with paired Relationship Managers in achieving business targets.
  • Ensure smooth daily administrative and operations support for Relationship Managers in handling customers and working counterparts related matters.

Requirements
  • University degree in Business Management, Banking, Finance, or a related discipline.
  • Minimum 2 years of work experience in banking/financial services.
  • Strong sales and customer service orientation, with self-motivation and ability to work under pressure.
  • Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua an advantage.
  • Good understanding of banking products market trend, product knowledge, and product development.
  • High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers.
  • Pass the IIQE and fulfill the competency requirements to carry out regulated activities as defined under the Regulator.

About Hang Seng Bank Limited
Hang Seng Bank Limited is a leading financial services organization in Hong Kong and one of the largest banks in Asia. We are committed to delivering exceptional customer service and providing a wide range of financial products and services to individuals, businesses, and institutions. We are proud to be a part of the Hang Seng Group, a leading financial services organization in Asia.

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