Relationship Support Officer
3 weeks ago
Hang Seng Bank Limited is committed to delivering exceptional service to its customers. As a Relationship Support Officer, you will play a vital role in maintaining active customer contact and improving portfolio intimacy and customer connectivity.
Key Responsibilities
- Provide direct support to Relationship Managers in delivering high-quality customer service.
- Strengthen customer relationships by proactively fulfilling their retail banking needs.
- Proactively solicit business referrals to support Relationship Managers in growing their business portfolio.
- Initiate and maintain effective communication and cooperation with paired Relationship Managers to achieve business targets.
- Ensure smooth daily administrative and operations support for Relationship Managers in handling customers and working counterparts related matters.
Requirements
- University degree in Business Management, Banking, Finance, or a related discipline.
- Minimum 2 years of work experience in banking/financial services.
- Strong sales and customer service orientation, with self-motivation and ability to work under pressure.
- Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua an advantage.
- Good understanding of banking products market trend, product knowledge, and product development.
- High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers.
- Pass the IIQE and fulfill the competency requirements to carry out regulated activities as defined under the Regulator.
About Hang Seng Bank Limited
Hang Seng Bank Limited is a leading financial services organization in Hong Kong. We offer a dynamic working environment, good career development opportunities, and competitive compensation packages. If you are a high-caliber professional looking for a challenging role, please visit our career page and sign up with our Talent Community to receive the latest information about our career opportunities.
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