Relationship Support Officer

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Opportunity

Hang Seng Bank Limited is committed to delivering exceptional service to its customers. As a Relationship Support Officer, you will play a vital role in maintaining active customer contact and improving portfolio intimacy and customer connectivity.

Key Responsibilities
  • Provide direct support to Relationship Managers in delivering high-quality customer service.
  • Strengthen customer relationships by proactively fulfilling their retail banking needs.
  • Proactively solicit business referrals to support Relationship Managers in growing their business portfolio.
  • Initiate and maintain effective communication and cooperation with paired Relationship Managers to achieve business targets.
  • Ensure smooth daily administrative and operations support for Relationship Managers in handling customers and working counterparts related matters.

Requirements
  • University degree in Business Management, Banking, Finance, or a related discipline.
  • Minimum 2 years of work experience in banking/financial services.
  • Strong sales and customer service orientation, with self-motivation and ability to work under pressure.
  • Good communication and interpersonal skills, proficiency in both English and Chinese, with proficiency in Putonghua an advantage.
  • Good understanding of banking products market trend, product knowledge, and product development.
  • High level of customer-centricity mindset with dedication to deliver exceptional quality services for customers.
  • Pass the IIQE and fulfill the competency requirements to carry out regulated activities as defined under the Regulator.

About Hang Seng Bank Limited
Hang Seng Bank Limited is a leading financial services organization in Hong Kong. We offer a dynamic working environment, good career development opportunities, and competitive compensation packages. If you are a high-caliber professional looking for a challenging role, please visit our career page and sign up with our Talent Community to receive the latest information about our career opportunities.

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