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IT Support Officer

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China SMBC Group Full time

**Job Summary**

We are seeking a highly skilled IT Support Officer to join our team at SMBC Group. As an IT Support Officer, you will be responsible for providing technical support and maintenance for endpoint devices, including physical and virtual desktops, mobile devices.

**Key Responsibilities:**

  • Support and maintain endpoint devices, including physical and virtual desktops, mobile devices
  • Provide 2nd tier user support to resolve technical issues
  • Deploy group policies for PC configurations and security hardening
  • Develop scripts for automation to improve efficiency
  • Perform regular security updates, including Windows patch installation and hardware firmware updates
  • Perform administrative tasks, including IT asset inventory control and report preparation
  • Develop and maintain system documentation to ensure knowledge sharing

**Requirements:**

  • Hold a degree or higher diploma in IT or a related field
  • Have 2-3 years' work experience in financial institutions or similar organizations
  • Experience in supporting Virtual Desktop Environment, such as VMWare Horizon and vSphere
  • Familiarity with Microsoft Windows, Microsoft 365, and common desktop applications
  • Familiarity with group policies administration and PowerShell scripting
  • Excellent communication and customer service skills, with the ability to work independently and as part of a team
  • Good command of written and spoken English and Cantonese