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Senior Corporate Relationship Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China 11062 Citibank, N.A. Hong Kong Full time

About the Role:

The Senior Corporate Relationship Manager is a seasoned professional role at 11062 Citibank, N.A. Hong Kong. This position requires a seasoned professional with in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. The ideal candidate will integrate subject matter and industry expertise within a defined area, requiring an in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.

Key Responsibilities:

  • Deepen relationships with clients, proactively owning, responding to, uncovering, and anticipating future needs, roadblocks, or risks and expectations.
  • Manage internal departments to address customer service issues and serve as the clients' contact point.
  • Introduce solutions to clients to build and strengthen an effective portfolio.
  • Work with product specialists and subject matter experts to structure innovative and customized solutions that meet clients' individual needs.
  • Collaborate with Case Managers on client on-boarding and retention, ensuring compliance deliverables are met.
  • Identify cross-sell opportunities to deepen and increase share of wallet.
  • Drive innovation in solutions provided to clients and further develop the business where necessary and appropriate.
  • Support Senior Relationship Managers in structuring deals that balance risk and reward.
  • Maximize client experience by sharing market updates, trends, and intelligence proactively.
  • Assist Senior Relationship Managers or Team Leaders in researching and identifying prospective clients.
  • Network with clients to identify avenues for new business opportunities.
  • Prepare and oversee new transaction submissions and annual reviews for submission to the in-business credit lending management and independent risk department.
  • Actively protect Citi's assets and reputation by being the first line of defense from a credit risk management perspective.
  • Ensure compliance with regulatory requirements and Citi's policies and guidelines at all times.

Qualifications:

  • 5-8 years of experience in a related field.
  • Sound knowledge of banking and investment products and processes, as well as a track record of providing sound banking and financial advice and solutions to clients.
  • Demonstrates core credit skills.
  • Demonstrates an intermediate level of Early Warning Detection skills.
  • Demonstrates ability to close deals and proficiently manage the credit origination process, gather and maintain credit documentation, and monitor accounts.
  • Demonstrates advanced understanding of accounting principles, financial modeling, and statement analysis.
  • Ability to work effectively in a team setting.
  • Excellent interpersonal, communication, and influencing skills.
  • A self-starter with a positive/can-do approach, embracing changes and being bold.
  • High level of energy, enthusiasm, and motivation.
  • Highly focused, able to rapidly identify key priorities, clearly communicate them.
  • Passion for creating new business opportunities with existing clients and demonstrating innovative approaches to meeting clients' needs.
  • A proactive approach in looking for ways to strengthen business relationships with clients, delivering a simple, secure, and seamless client experience.
  • Ability to adapt quickly to new technology and understand the role digital plays in the experience delivered for clients.
  • Able to quickly adapt priorities based on the latest data insights.
  • Must have a sharp business development focus and demonstrate innovative approaches.

Education:

  • Bachelor's/University degree or equivalent experience.