Senior Corporate Relationship Manager

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time
Job Summary:

The Digital Banking Specialist is a seasoned professional role that requires in-depth knowledge of banking and investment products and processes. The ideal candidate will have a track record of providing sound banking and financial advice and solutions to clients. This role involves actively calling on clients to deepen relationships and proactively owning, responding to, uncovering, and anticipating future needs, challenges, or risks and expectations. The successful candidate will serve as the clients' contact point and be responsible for managing internal departments to address any customer service issues. They will also introduce solutions to clients in building and strengthening an effective portfolio. The role requires strong communication and diplomacy skills, as well as the ability to work effectively in a team setting. The ideal candidate will have a Bachelor's degree and 5-8 years of experience in a related field. They will also have a sound knowledge of banking and investment products and processes, as well as a track record of providing sound banking and financial advice and solutions to clients. The successful candidate will be able to work effectively in a team setting and have excellent interpersonal, communication, and influencing skills. They will also be a self-starter with a positive/can-do approach, embracing changes and being bold. The role requires a high level of energy, enthusiasm, and motivation, as well as the ability to rapidly determine key priorities and clearly communicate them. The ideal candidate will also have a sharp business development focus and be able to demonstrate innovative approaches.

Responsibilities:
  • Actively calls on clients to deepen relationships and proactively owns, responds to, uncovers, and anticipates future needs, challenges, or risks and expectations;
  • Serves as clients' contact point and is responsible for managing internal departments to address any customer service issues;
  • Introduces solutions to clients in building and strengthening an effective portfolio;
  • Works with product specialists and subject matter experts to structure innovative and customized solutions that meet clients' individual needs;
  • Works closely with Case Manager on the on-boarding and retention of clients, ensuring the appropriate Know Your Client (KYC) and other compliance deliverables are met;
  • Identifies cross-sell opportunities to deepen and increase share of wallet;
  • Drives innovation in the solutions we provide clients and further developing our business where necessary and appropriate;
  • Supports the Senior Relationship Managers in structuring deals that balance risk and reward;
  • Maximizes client experience by proactive sharing markets updates, trend, and intelligence;
  • Assists Senior Relationship Manager or Team Leader in the research and identification of prospective clients;
  • Networks with clients to identify avenues for new business opportunities;
  • Prepares/oversees new transaction submissions & annual reviews for the submission to the in-business credit lending management and independent risk department;
  • Actively protects Citi's assets and reputation by being the first line of defense from credit risk management perspective;
  • Ensures compliance with regulatory requirements and Citi's policies/guidelines at all times.

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