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Personal Banking Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

{"h1": "Personal Banking Manager - A Key Role at Bank of China", "p": "As a Personal Banking Manager at Bank of China, you will be responsible for delivering exceptional customer service and driving business growth in our Contact Centre and Digital Hub. Your primary focus will be on championing one-stop personal banking services, providing quality support to customers, and identifying opportunities to cross-sell relevant products and services.", "ul": [{"li": "Develop and maintain strong relationships with customers, understanding their financial needs and providing tailored solutions to meet their goals."}, {"li": "Work closely with the team to implement effective sales strategies, ensuring seamless customer experiences and driving business results."}, {"li": "Stay up-to-date with industry trends and regulatory requirements, applying this knowledge to enhance customer service and business performance."}], "h2": "Requirements", "ul": [{"li": "Degree or above in a relevant field, with a strong background in retail banking and customer service."}, {"li": "Proven experience in customer-facing roles, with a track record of delivering exceptional service and driving business growth."}, {"li": "Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment."}, {"li": "Strong analytical and problem-solving skills, with the ability to adapt to changing circumstances and priorities."}, {"li": "Proficient in MS Office and other relevant software applications, with a strong understanding of technology and its applications in banking."}]}