Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking Professional

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary
We are seeking a skilled Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking professional to join our team at DBS Bank (Hong Kong) Limited.

Key Responsibilities
  • Deliver exceptional customer service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
  • Understand customers' needs and provide tailored solutions
  • Provide expert advisory service / insight to meet customer needs
  • Solicit customers' feedback and identify problem trends for improvement actions
  • Record, track and coordinate the resolution of all customer queries/feedbacks
Requirements
  • Degree or diploma holder
  • Experience in serving Trade/Cash/Corporate Banking customer preferable
  • Excellent telephone manner with attentive listening, good communication skills
  • Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
  • Proficient in Microsoft Office applications
  • Knowledge in Finacle system will be a plus
What We Offer
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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