Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking Professional
3 weeks ago
We are seeking a skilled Senior Officer/Officer, Specialist, Contact Centre, Corporate Banking professional to join our team at DBS Bank (Hong Kong) Limited.
Key Responsibilities
- Deliver exceptional customer service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products
- Understand customers' needs and provide tailored solutions
- Provide expert advisory service / insight to meet customer needs
- Solicit customers' feedback and identify problem trends for improvement actions
- Record, track and coordinate the resolution of all customer queries/feedbacks
- Degree or diploma holder
- Experience in serving Trade/Cash/Corporate Banking customer preferable
- Excellent telephone manner with attentive listening, good communication skills
- Good command of spoken and written English and Chinese (both Cantonese and Mandarin)
- Proficient in Microsoft Office applications
- Knowledge in Finacle system will be a plus
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
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