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Senior Customer Service Representative

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

About the Role

We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Manulife. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Handle customer inquiries and requests in a professional and timely manner
  • Provide solutions to customer problems and concerns
  • Work closely with internal teams to resolve customer issues
  • Develop and maintain a deep understanding of our products and services
  • Stay up-to-date with industry trends and best practices

Requirements

  • 2+ years of customer service experience
  • HKDSE/HKCEE/diploma qualification
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills

What We Offer

  • A competitive salary and benefits package
  • A growth trajectory that extends upward and outward
  • A focus on growing your career path with us
  • Flexible work policies and strong work-life balance
  • Professional development and leadership opportunities

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.