Senior Officer

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

Job Summary:

Prudential plc is seeking a highly skilled and customer-focused Senior Officer to join our team as a Customer Service Professional. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers via hotline, handling and resolving customer enquiries and requests on life and health insurance products in a professional manner.

Key Responsibilities:

  • Provide and process information through systems and other departments in response to customer's enquiries and concerns about insurance products and services.
  • Resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handling.
  • Arrange follow up call to respond to customer feedback in a timely and professional manner.
  • Assist team leaders to handle escalated case by offering the best alternative to client.
  • Provide on-the-job support to junior team members on complex enquiries.

Requirements:

  • Tertiary education, passed IIQE Paper 1, 3 and 5
  • 5 years of experience in Customer Service / Call Centre experience
  • Experience in insurance or financial industry will be an advantage
  • Good written/spoken English and Chinese (including Putonghua)
  • Proficient in Microsoft Office
  • Customer focused and result oriented
  • Highly organized and able to meet tight deadline
  • Good analytical and problem solving skills
  • Able to work independently under pressure and adapt to changes
  • Able and enjoy working with people of diverse backgrounds, with good interpersonal skills
  • Candidates with less experience may be considered as Officer

  • Senior Officer

    2 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Job SummaryJob Title: Senior OfficerJob Type: Full-timeDepartment: Corporate Services DepartmentJob Functions: Administration, Corporate ServicesKey ResponsibilitiesOversee the logistics process and coordinate with various departments to ensure timely and accurate delivery.Establish and maintain relationships with courier companies and internal stakeholders...


  • Hong Kong, Central and Western District, Hong Kong SAR China Projob21 Ltd. Full time

    About Projob21 Ltd.We are a leading European-based consumer goods manufacturer seeking an experienced Senior Administration Officer to join our team.Job DutiesAs a Senior Administration Officer, you will be responsible for overseeing all aspects of office administration, including procurement, facilities maintenance, vendor management, and coordinating...

  • Senior IT Officer

    7 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Our client, a leading Financial Institution, is seeking a highly skilled professional to fill the position of Senior IT Officer at Global Executive Consultants Ltd.Key ResponsibilitiesProvide technical support and assistance to internal users on desktop hardware, Microsoft Windows, and Office applications, with a focus on Outlook and Teams.Offer technical...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Chinese University of Hong Kong Full time

    Position Overview CUHK Campuses Collaboration Office Senior Executive Officer I / II The CUHK Campuses Collaboration Office (CCCO) is seeking exceptional candidates for the role of Senior Executive Officer I / II to facilitate collaborative projects between CUHK and CUHK(SZ). Reporting directly to the Director of CCCO, the selected candidate will...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Chinese University of Hong Kong Full time

    Position Overview CUHK Campuses Collaboration Office Senior Executive Officer I / II The CUHK Campuses Collaboration Office (CCCO) is seeking qualified individuals to join as Senior Executive Officer I / II to facilitate collaborative projects between CUHK and CUHK(SZ). Reporting directly to the Director of CCCO, the selected candidate will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Senior Credit Officer / Credit Risk Specialist, Investment ProductsGlobal Executive Consultants Ltd. is seeking a highly skilled professional to fill the position of Senior Credit Officer / Credit Risk Specialist, Investment Products.Key ResponsibilitiesProvide support on credit risk and risk monitoring of OTC Investment Products, Structural Products,...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Chinese University of Hong Kong Full time

    Position Overview CUHK Campuses Collaboration Office Senior Administrative Officer The CUHK Campuses Collaboration Office (CCCO) is seeking qualified individuals to fill the role of Senior Administrative Officer to facilitate collaborative projects between CUHK and CUHK(SZ). Reporting directly to the Director of CCCO, the selected candidate will...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Claims Officer to join our team at Zurich Insurance Company. As a Senior Claims Officer, you will be responsible for handling personal line claims focusing on Travel and Personal Lines.Key ResponsibilitiesReview, resolve, and proactively finalize claims within authority limits, ensuring...

  • Senior Officer

    2 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    **Job Summary**Global Executive Consultants Ltd. is seeking a highly skilled and experienced Senior Officer to join their facilities management team. The ideal candidate will have a strong background in sustainability and be able to develop and implement effective initiatives to reduce the company's environmental impact.Key Responsibilities:Develop,...

  • Senior Admin Officer

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Randstad Hong Kong Full time

    about the company.Our client, a listed company in Hong Kong, is seeking a Senior Administrative Officer to join their well-established team and support the entire office."about the job.Support day-to-day office operations, including reception, mailing, dispatch, recreation, payment handling, and facilities management.Coordinate equipment and facility...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lingnan University Full time

    Lingnan University is a leading institution in higher education in Hong Kong, renowned for its liberal arts education model that blends arts, science, and humanities. We are seeking a highly skilled Accounting Officer/Senior Accounting Officer to join our Finance Office.Key Responsibilities:Perform a wide range of accounting duties, including payroll...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    **Job Summary**Classy Wheeler Limited is seeking a highly skilled and experienced Senior Administrative Officer to join their team. The successful candidate will be responsible for providing administrative support to the company's operations.**Key Responsibilities**Manage the leasing of office premises and quarters, ensuring timely renewals and negotiations...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Claims Officer to join our team at Zurich Insurance Company. As a Senior Claims Officer, you will be responsible for maintaining the smooth daily operation of our claims section, ensuring that claims are processed efficiently and effectively.Key ResponsibilitiesManage and monitor the claims...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Senior Leasing Officer (Bank) (HK$25K - $30K)Our client, a leading financial institution, is seeking a high-caliber professional to fill the position of Senior Leasing Officer.**Job Summary**The successful candidate will be responsible for handling the full spectrum of leasing activities for Bank-owned properties, including tenancy renewal and negotiation,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full time

    [LPS] Senior Technical OfficerGeneral InformationReq #WD Career area:ServicesCountry/Region:Hong KongCity:Hong KongDate:Friday, July 5, 2024Working time:Full-timeAdditional Locations :Hong KongWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    Senior Leasing Officer (Bank) (HK$25K - $30K)Our client, a leading financial institution, is seeking a highly skilled professional to fill the position of Senior Leasing Officer.**Job Summary**The successful candidate will be responsible for handling the full spectrum of leasing activities, including tenancy renewal and negotiation, leasing report...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    **Job Summary**China Mobile International Limited is seeking a highly skilled Senior Accounting Officer to join our team. As a key member of our financial department, you will be responsible for ensuring the accuracy and compliance of our financial reporting.**Key Responsibilities**Perform thorough customer credit assessments and review company contracts to...

  • Senior Officer

    4 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Senior OfficerAbout the RoleWe are seeking a highly skilled and experienced Senior Officer to join our team at Classy Wheeler Limited. As a Senior Officer, you will be responsible for developing and executing advertising and promotions strategies to uplift our brand image and awareness.Key ResponsibilitiesStrategic PlanningDevelop and execute...


  • Hong Kong, Central and Western District, Hong Kong SAR China hang lung properties Full time

    Senior Procurement Officer Department: Central Procurement Division Key Responsibilities: Manage all facets of indirect procurement for various categories, ensuring timely and efficient handling of purchasing requests. Oversee major categories such as facility maintenance, equipment, and electrical tools. Collaborate closely with senior business...


  • Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Product Officer to join our team at AXA Group. As a key member of our product development team, you will be responsible for devising and implementing product solutions that support our company's goals in providing customer-centric product solutions.Key ResponsibilitiesDevelop and implement...