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Customer Service Representative

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time
About the Role

We are seeking a highly skilled and experienced Senior Customer Care Associate to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving complex issues, and driving customer satisfaction.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, resolving issues and concerns in a professional and courteous manner.
  • Issue Resolution: Investigate and resolve complex customer complaints and issues, escalating to senior management as necessary.
  • Team Support: Provide guidance and support to junior team members, helping to develop their skills and knowledge.
  • Process Improvement: Identify opportunities for process improvement and implement changes to enhance customer satisfaction and efficiency.
  • Communication: Develop and maintain effective communication with customers, colleagues, and senior management, ensuring that all stakeholders are informed and engaged.
Requirements
  • Education: University graduate with a degree in a relevant field.
  • Experience: At least 3 years of customer service experience, preferably in a call centre environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work in a fast-paced environment.
  • Language: Proficient in written and spoken English and Chinese, with fluency in Putonghua an advantage.
About AXA Group

AXA Group is a leading global insurer, committed to acting for human progress by protecting what matters. We offer a range of insurance and holistic wellness products and services, designed to meet the needs of individuals, businesses, and communities.

We are proud to be a force for good, creating shared value for our customers and communities. Our purpose is to protect what matters, and we are committed to making a positive impact on the world.