Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and experienced professional to join our team as a CS Representative at TÜV SÜD. As a key member of our customer service team, you will be responsible for coordinating and managing test plans and prices with customers during contract review, ensuring timely delivery of test reports, certificates, and invoices.
Key Responsibilities
- Coordinate and manage test plans and prices with customers during contract review
- Monitor and control test project activities within agreed lead times
- Ensure timely delivery of test reports, certificates, and invoices
- Maintain business relationships with customers and proactively report project progress
- Monitor accounts receivable and remind customers to settle outstanding payments
- Assist project managers in handling customer-related duties
Requirements
- Higher Diploma in Chemistry, Physics, Material Science, or Product Testing
- At least 2 years of experience in commercial testing
- Professional customer-handling techniques and excellent communication skills
- Fluent spoken and written English and Chinese, including Mandarin
What We Offer
As a CS Representative at TÜV SÜD, you will have the opportunity to work with a global team of experts in testing and certification. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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