Air Logistics Customer Care Team Leader
7 days ago
At Kuehne+Nagel, we are seeking a highly skilled and experienced Air Logistics Customer Care Team Leader to join our team. As a key member of our Air Logistics team, you will be responsible for leading and directing your local customer care team to deliver exceptional customer service and drive sustainable growth.
Your Role:- Lead and direct your local customer care team to provide high levels of service quality and close collaboration with operational and commercial key stakeholders.
- Own and drive all sales activities to ensure customer satisfaction and retention.
- Ensure best-in-class customer onboarding and continuous improvement of processes and controls.
- Manage interfaces and exchange of information, knowledge, and data with your team and other stakeholders to ensure effective and efficient shipment management.
- Prioritize customer complaint management and ensure consistent delivery against the customer promise.
- Closely cooperate with the Operational Care Center and Revenue Care Center to optimize the customer experience.
- Deliver against all financial targets and strategic objectives of your CCL.
- Strong time management skills and customer and stakeholder relationships are key to your success.
- You have been selected for this role for your knowledge across our operations, products, and services, and possess the key attributes we are looking for.
We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply today.
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