Customer Care Representative

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Boston Scientific Full time
About the Role

Boston Scientific is seeking a highly motivated and detail-oriented Customer Care Representative to join our team in Hong Kong. As a key member of our customer support team, you will be responsible for providing exceptional support to customers regarding shipment and billing orders.

Key Responsibilities
  • Provide timely and accurate support to customers with shipment and billing orders.
  • Facilitate communication between the sales force and in-house contacts to resolve order processing and customer issues.
  • Communicate back order and product allocation issues to the sales force.
  • Assist the sales force in locating and transferring products as needed.
  • Perform all entry-level tasks and demonstrate the ability to multi-task.
  • Participate in specialty task teams and serve as a coach for new hire training.
  • Participate in ongoing training, procedure review and development, reporting, and compliance activities.
Requirements
  • Minimum of 3 years of relevant experience with a degree or a higher diploma, or an equivalent combination of education and work experience.
  • Strong communication and problem-solving skills.
  • Ability to multi-task and work in a fast-paced environment.
  • Experience in supply chain / logistics customer service or a related field is preferred.
About Boston Scientific

Boston Scientific is a global leader in medical science, committed to solving the challenges that matter most. We are united by a deep caring for human life and are dedicated to advancing science for life through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.



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