Customer Care Specialist
2 months ago
About the Role:
The Customer Care Representative II plays a vital part in supporting the achievement of sales growth by aligning with local sales strategies.
Main Responsibilities:
- Deliver exceptional customer support for shipment and billing orders.
- Facilitate seamless communication between the sales force and in-house contacts to resolve order processing and customer issues.
- Communicate back order and product allocation issues to the sales force.
- Assist the sales team in locating and transferring products as needed.
- Perform entry-level tasks and demonstrate the ability to multitask effectively.
- Participate in specialized task teams and serve as a coach for new hire training.
- Stay updated with ongoing training, procedure reviews, and compliance activities.
- Support ad-hoc projects as required.
Requirements:
- A minimum of 3 years of relevant experience, with a degree or higher diploma, or an equivalent combination of education and work experience.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Experience in supply chain, logistics, customer service, or a related field is preferred.
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