Customer Care Specialist

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China Boston Scientific Full time

About the Role:

The Customer Care Representative II plays a vital part in supporting the achievement of sales growth by aligning with local sales strategies.

Main Responsibilities:

  • Deliver exceptional customer support for shipment and billing orders.
  • Facilitate seamless communication between the sales force and in-house contacts to resolve order processing and customer issues.
  • Communicate back order and product allocation issues to the sales force.
  • Assist the sales team in locating and transferring products as needed.
  • Perform entry-level tasks and demonstrate the ability to multitask effectively.
  • Participate in specialized task teams and serve as a coach for new hire training.
  • Stay updated with ongoing training, procedure reviews, and compliance activities.
  • Support ad-hoc projects as required.

Requirements:

  • A minimum of 3 years of relevant experience, with a degree or higher diploma, or an equivalent combination of education and work experience.
  • Strong communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Experience in supply chain, logistics, customer service, or a related field is preferred.


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