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Dow Jones Customer Service Representative
1 month ago
Dow Jones, a leading provider of news and information, has been serving the world's top business entities since 1882. Our legacy is built on a relentless pursuit of accuracy, depth, and innovation.
Job OverviewWe are seeking an experienced Customer Service Representative to join our team in Hong Kong. As a key member of our customer service department, you will play a critical role in delivering exceptional support to our customers, ensuring their satisfaction and loyalty.
Responsibilities- Provide high-level telephone and email support for our suite of products and services, including The Wall Street Journal, Barron's, and MarketWatch.
- Raise customer satisfaction by retaining existing customers and increasing loyalty through efficient and positive approach.
- Solve complex customer issues with strong problem-solving skills, escalating when necessary to ensure timely resolution.
- Work collaboratively with other departments to resolve escalated issues and improve overall customer experience.
- Fluent Cantonese and Mandarin speakers with excellent verbal and written communication skills.
- Intermediate to moderate level experience with various technologies (iOS, Android, Windows, etc.).
- A minimum of [Salary: $45,000 - $65,000] annual salary, plus comprehensive benefits package, including healthcare plans, paid time off, retirement plans, and education benefits.
- Comprehensive Healthcare Plans.
- Paid Time Off.
- Retirement Plans.
- Comprehensive Insurance Plans.
- Education Benefits.
- Family Care Benefits.
- Subscription Discounts.
- Employee Referral Program.
We welcome applications from qualified individuals who possess the required skills and qualifications. If you are a collaborative team player with excellent communication skills, we encourage you to apply. We offer a competitive salary and comprehensive benefits package to attract and retain top talent.
