Air Logistics Team Lead
2 weeks ago
As a key member of our Air Logistics team, you will be responsible for leading, directing, and optimizing your local customer care team to continuously provide customer excellence and sustainable growth.
Your Role
You will utilize your strong forwarding and market knowledge to drive service improvement activities, ensuring customer satisfaction with our products, services, and features.
Your Responsibilities
- Focusing on customer engagement, satisfaction, retention, and reactivation through high levels of service quality and close collaboration with operational and commercial key stakeholders.
- Owning, monitoring, and driving all sales activities to achieve financial targets and strategic objectives.
- Ensuring best-in-class customer onboarding and continuous improvement of processes and controls.
- Actively managing interfaces and the exchange of information, knowledge, and data with your team and other stakeholders to ensure effective and efficient shipment management.
- Prioritizing customer complaint management and ensuring a consistent delivery against the customer promise.
- Maintaining close cooperation with the Operational Care Center (OCC) and the Revenue Care Center (RCC) to optimize the customer experience.
- Delivering against all financial targets and strategic objectives of your customer care team.
Your Skills and Experiences
- A strong time management skillset, along with your customer and stakeholder relationships, will be crucial to your success.
- You have been selected for this role for your knowledge across our operations, products, and services, as you possess the key attributes we are looking for.
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