Air Logistics Customer Care Specialist

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full time

About the Role

We are seeking a highly skilled Air Logistics Customer Care Specialist to join our team. As a key member of our Air Logistics team, you will play a crucial role in delivering exceptional customer service and support.

Your Responsibilities

  • Drive customer engagement and satisfaction through close cooperation with the Field Sales and Operational Care Center.
  • Establish and strengthen operational relationships with customers through engaging interactions, regular care visits, and proactive advisory and consulting services.
  • Qualify customer inquiries and provide quotations within the given price band, ensuring timely follow-up to ensure quotations are accepted and closed.
  • Support customer onboarding in line with working instructions, ensuring the inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
  • Collaborate with the Finance and Revenue Care Center to adjust credit limits based on daily business development and coordinate measures in case of challenges.
  • Document, resolve, analyze, and identify root causes of complaints and feedback.
  • Prepare, review, and refine customer reports.

Your Skills and Experience

As a successful Air Logistics Customer Care Specialist, you will possess strong time management skills, excellent customer and stakeholder relationships, and a deep understanding of our operations, products, and services.

Why Kuehne+Nagel?

We offer a dynamic and supportive work environment, professional development opportunities, and international exposure. If you are a consultative selling expert with a passion for supply chain solutions, we encourage you to apply today and start a conversation with us.



  • Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full time

    Job Title: Area Air Logistics Operational Care SpecialistAt Kuehne+Nagel, we are seeking a highly skilled and experienced Area Air Logistics Operational Care Specialist to join our Operational Care Team. As an Area Air Logistics Operational Care Specialist, you will play a critical role in ensuring the smooth execution of transportation activities, while...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full time

    Job Title: Air Logistics Customer Care Team LeaderAt Kuehne+Nagel, we are seeking a highly skilled and experienced Air Logistics Customer Care Team Leader to join our team. As a key member of our Air Logistics team, you will be responsible for leading and directing your local customer care team to deliver exceptional customer service and drive sustainable...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full time

    Job Title: Air Logistics Customer Care Team Leader About the Role: We are seeking a highly skilled and experienced professional to lead our Air Logistics Customer Care Team. As a key member of our team, you will be responsible for delivering exceptional customer service and driving business growth. Your Key Responsibilities: * Focus on customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full time

    Job Title: Air Logistics Customer Care SpecialistAt Kuehne+Nagel, we are seeking a highly skilled Air Logistics Customer Care Specialist to join our team. As a key member of our Air Logistics team, you will play a crucial role in delivering exceptional customer service and support.Your Role:You will be responsible for providing top-notch customer support,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full time

    Job DescriptionYou will be part of our Air Logistics team, adding your expertise and skills to the delivery of customer excellence. This role is ideal for individuals who have demonstrated skills in consultative selling in the supply chain solutions.Your Key ResponsibilitiesTo drive customer engagement, satisfaction, retention, and reactivation in close...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full time

    As a key member of our Air Logistics team, you will be responsible for leading, directing, and optimizing your local customer care team to continuously provide customer excellence and sustainable growth.Your RoleYou will utilize your strong forwarding and market knowledge to drive service improvement activities, ensuring customer satisfaction with our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full time

    Job Title: Air Logistics Warehouse SpecialistAt Kuehne+Nagel, we are seeking a highly skilled Air Logistics Warehouse Specialist to join our team. As a key member of our operational care team, you will be responsible for executing warehouse operations in line with government requirements.Your Key Responsibilities:Plan, direct, and implement warehouse...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full time

    Job Title: Area Air Logistics Operational Care SpecialistAt Kuehne+Nagel, we are seeking a highly skilled and experienced Area Air Logistics Operational Care Specialist to join our Operational Care Team. As an Area Air Logistics Operational Care Specialist, you will play a critical role in ensuring the smooth execution of transportation activities, including...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full time

    **Company Overview:** Kuehne+Nagel is a leading global logistics company that offers a wide range of services to its customers. As a member of our Air Logistics team, you will have the opportunity to work with our experienced professionals and contribute to the delivery of customer excellence.**Estimated Salary Range:** $80,000 - $110,000 per year**Job...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full time

    Job DescriptionAs a key member of our Air Logistics operational care team, you will be responsible for adding your warehousing expertise and skills to the delivery of customer and operational excellence. Your primary objective will be to execute operational activities across specified lines in accordance with government requirements.Your RoleYou will work...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full time

    Job Title: Area Air Logistics Operational Care SpecialistAbout the Role: As an Operational Care Specialist at Kuehne+Nagel, you will play a crucial part in enabling transport activities by executing bookings, entering orders, and generating required documentation. You will work closely with Customer Care Teams and Revenue Care teams to ensure all...


  • Hong Kong, Central and Western District, Hong Kong SAR China Kuehne+Nagel Full time

    Kuehne+Nagel is seeking a highly skilled Air Logistics Warehouse Specialist to join its operational care team. As a key member of the team, you will be responsible for executing warehouse operations in accordance with government requirements.Key Responsibilities:Plan, direct, and implement warehouse operations, including cargo and shipment handling, unit...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Key Responsibilities As a Corporate Development Officer at Hong Kong Air Cargo Terminals Limited, you will play a vital role in driving business growth and development. Your primary responsibilities will include conducting business analysis, compiling reports, and gathering market information and internal data to inform strategic...


  • Hong Kong, Central and Western District, Hong Kong SAR China Rohlig Hong Kong Ltd. Full time

    Job SummaryRohlig Hong Kong Ltd. is seeking a skilled Logistics Development Specialist to join our team. The successful candidate will be responsible for securing new customers, maintaining and developing existing accounts, and generating sales leads.Key ResponsibilitiesTo assist in securing new customers and maintaining existing accounts.To generate...


  • Hong Kong, Central and Western District, Hong Kong SAR China E-job agency limited Full time

    Job Title: Air Freight Operations SpecialistCompany: E-job Agency LimitedLocation: Kwai Chung Container TerminalJob Type: Full-timeSalary: HKD 20,000 - 22,000 per monthJob Description:We are seeking a highly skilled Air Freight Operations Specialist to join our team at E-job Agency Limited. As a key member of our logistics team, you will be responsible for...


  • Hong Kong, Central and Western District, Hong Kong SAR China GEODIS Full time

    Job OverviewIn this exciting role as Freight Operations Specialist - Air Export, you will be responsible for maintaining shipment logs, preparing and handling shipping paperwork and documentation. Your primary focus will be on rate, routing, and facilitating the movement of shipments while adhering to company procedure and customer SOP.Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China E-job agency limited Full time

    Job Opportunity: Air Freight Operation Officer/Senior OfficerE-job Agency Limited is a leading logistics firm seeking an experienced Air Freight Operation Officer/Senior Officer to join our team.About the Company:We are a Japanese logistics company providing domestic and international removal services from our base in Hong Kong. Our dedicated team strives to...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    About Hong Kong Air Cargo Terminals LimitedAs a leading air cargo terminal operator in Hong Kong, we are committed to providing high-quality services to our customers. Our team is dedicated to ensuring the smooth and efficient movement of air cargo, and we are seeking an experienced professional to join our team as an Optimize Air Cargo Terminal Operations...


  • Hong Kong, Central and Western District, Hong Kong SAR China Boston Scientific Full time

    About the Role:The Customer Care Representative II plays a vital part in supporting the achievement of sales growth by aligning with local sales strategies.Main Responsibilities:Deliver exceptional customer support for shipment and billing orders.Facilitate seamless communication between the sales force and in-house contacts to resolve order processing and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Air Cargo Terminals Limited Full time

    Job SummaryWe are seeking a highly skilled Business Development Specialist to join our team at Hong Kong Air Cargo Terminals Limited. The successful candidate will be responsible for conducting business analysis, compiling reports, and providing timely and professional responses to customers.Key ResponsibilitiesConduct market research and gather data to...