Air Logistics Customer Care Specialist
4 weeks ago
About the Role
We are seeking a highly skilled Air Logistics Customer Care Specialist to join our team. As a key member of our Air Logistics team, you will play a crucial role in delivering exceptional customer service and support.
Your Responsibilities
- Drive customer engagement and satisfaction through close cooperation with the Field Sales and Operational Care Center.
- Establish and strengthen operational relationships with customers through engaging interactions, regular care visits, and proactive advisory and consulting services.
- Qualify customer inquiries and provide quotations within the given price band, ensuring timely follow-up to ensure quotations are accepted and closed.
- Support customer onboarding in line with working instructions, ensuring the inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
- Collaborate with the Finance and Revenue Care Center to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- Document, resolve, analyze, and identify root causes of complaints and feedback.
- Prepare, review, and refine customer reports.
Your Skills and Experience
As a successful Air Logistics Customer Care Specialist, you will possess strong time management skills, excellent customer and stakeholder relationships, and a deep understanding of our operations, products, and services.
Why Kuehne+Nagel?
We offer a dynamic and supportive work environment, professional development opportunities, and international exposure. If you are a consultative selling expert with a passion for supply chain solutions, we encourage you to apply today and start a conversation with us.
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