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Air Logistics Customer Service Representative
1 month ago
At Kuehne+Nagel, we are seeking a highly skilled Air Logistics Customer Care Specialist to join our team. As a key member of our Air Logistics team, you will play a crucial role in delivering exceptional customer service and support.
Your Role:You will be responsible for providing top-notch customer support, answering queries, and resolving complaints in a timely and professional manner. Your strong forwarding and market knowledge will enable you to provide front-line support to customers, ensuring their satisfaction with our products and services.
Your Responsibilities:- Drive customer engagement, satisfaction, retention, and reactivation in close cooperation with the Field Sales and Operational Care Center (OCC).
- Establish and strengthen operational relationships with customer contacts through engaging interactions, regular care visits, and proactive advisory and consulting to drive customer excellence.
- Qualify customer inquiries and provide quotations within the given price band, in line with the guiding principle in decision-making, and follow up to ensure quotations are accepted and closed.
- Support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
- Collaborate with Finance and Revenue Care Center (RCC) to adjust credit limits based on daily business development and coordinate measures in case of challenges.
- Document, resolve, analyze all complaints and feedback, and identify, share, and eliminate root causes.
- Prepare, review, and refine customer reports.
Your strong time management skills, along with your customer and stakeholder relationships, will be the key to your success. You have been selected for this role for your knowledge across our operations, products, and services, and because you possess the key attributes we are looking for.
Why Kuehne+Nagel?We are looking for individuals who have demonstrated skills in consultative selling in the supply chain solutions. In return, you will gain access to professional development opportunities and international exposure in a team-based environment. To find out why Kuehne+Nagel is the best place for a successful professional career, start a conversation with us today.
