Customer Service Representative

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China CEVA Logistics Full time
Job Description

As a Customer Services Officer at CEVA Logistics, you will play a crucial role in ensuring seamless customer interactions and resolving queries efficiently.

Key Responsibilities:
  • Handle customer inquiries, claims, complaints, quotations, and overseas agent correspondence in a professional and timely manner.
  • Follow up on overseas routing orders and bookings from customers to ensure timely delivery.
  • Maintain accurate and up-to-date customer databases to facilitate effective communication.
  • Coordinate with operation departments to ensure customer orders are properly followed up and resolved.
Requirements:
  • HKCEE/HKDSE/Diploma or Degree holder in Logistics or related disciplines.
  • Minimum one year's relevant experience in handling customer correspondence/customer relations in logistics field.
  • Self-motivated, proactive team player with a willingness to learn and take on new challenges.
  • Dynamic and customer-driven individual with strong communication and interpersonal skills.
  • Able to work independently under pressure and in a warehouse environment.
  • High proficiency in MS Office applications.
  • Good command of both spoken and written English and Mandarin.
  • Immediate availability is preferred.


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