Customer Service Supervisor
4 weeks ago
Job Summary
We are seeking a highly motivated and organized Customer Service Supervisor to join our team at CEVA Logistics. As a key member of our operations team, you will be responsible for maintaining our Warehouse Management System (WMS) on a daily basis, working closely with the operation team in the warehouse, and providing excellent customer service to our clients.
Key Responsibilities
- Maintain WMS on a daily basis to ensure accurate and efficient inventory management
- Collaborate with the operation team to resolve any warehouse-related issues
- Respond to customer inquiries in a timely and professional manner
- Coordinate the work of other customer service team members to ensure seamless service delivery
- Ensure good control of delivery from suppliers and coordinate with warehouse and other internal departments
- Input accurate information into our system
Requirements
- HKCEE / HKALE / HKDSE / Diploma or Degree in Logistics or related disciplines
- 3 years of relevant experience in handling customer correspondence and customer relations in logistics
- Self-motivated, proactive team player with a willingness to learn and take on new challenges
- Dynamic and customer-driven with strong communication and interpersonal skills
- Able to work independently under pressure and in a warehouse environment
- High proficiency in MS Office applications
- Good command of both spoken and written English and Mandarin
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