Customer Service Supervisor

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China CEVA Logistics Full time

Job Summary

We are seeking a highly motivated and organized Customer Service Supervisor to join our team at CEVA Logistics. As a key member of our operations team, you will be responsible for maintaining our Warehouse Management System (WMS) on a daily basis, working closely with the operation team in the warehouse, and providing excellent customer service to our clients.

Key Responsibilities

  • Maintain WMS on a daily basis to ensure accurate and efficient inventory management
  • Collaborate with the operation team to resolve any warehouse-related issues
  • Respond to customer inquiries in a timely and professional manner
  • Coordinate the work of other customer service team members to ensure seamless service delivery
  • Ensure good control of delivery from suppliers and coordinate with warehouse and other internal departments
  • Input accurate information into our system

Requirements

  • HKCEE / HKALE / HKDSE / Diploma or Degree in Logistics or related disciplines
  • 3 years of relevant experience in handling customer correspondence and customer relations in logistics
  • Self-motivated, proactive team player with a willingness to learn and take on new challenges
  • Dynamic and customer-driven with strong communication and interpersonal skills
  • Able to work independently under pressure and in a warehouse environment
  • High proficiency in MS Office applications
  • Good command of both spoken and written English and Mandarin


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