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Document Services Supervisor
1 month ago
Mayer Brown is a leading global law firm seeking a highly skilled Document Services Supervisor to join our team. As a key member of our Document Services team, you will be responsible for overseeing the production and specialisation of documents, ensuring high-quality outputs and efficient workflows.
Responsibilities:- Manage document production tasks, including editing, formatting, and pagination.
- Supervise the Document Services team and Production Team, providing guidance and support as needed.
- Coordinate daily tasks and maintain good relationships with stakeholders to promote collaboration.
- Prepare and produce monthly reports, ensuring internal Service Level Agreements (SLAs) are consistently met.
- Bring in market best practices to enhance the firm's operations and service delivery.
- Provide ongoing training to staff, focusing on both soft and hard skills to enhance team competency.
- Maximize resource efficiency and utilisation within Document Services and Production Centre.
- Degree/Diploma in a relevant field or 10-12 years of relevant experience in a sizeable company.
- Strong customer service skills and professionalism.
- Good verbal and written communication skills in English and Chinese.
- Strong literate skills in MS Office and PC operations.
- Strong communication, interpersonal, and presentation skills.
- Attentive to detail and able to meet tight deadlines.
- Capable of effectively escalating issues to line managers.
- Strong leadership skills and ability to work under pressure.
