Customer Service Representative

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Raytheon Technologies Full time

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Raytheon Technologies. As a key member of our production support team, you will be responsible for ensuring seamless customer service and support.

Key Responsibilities:

  • Support accurate order entry and induction of customer orders into SAP.
  • Manage unserviceable tire data and create reports for customers and tire companies.
  • Support the Wheel shop during wheel induction from customers, wheel covers on/off, and record wheel and tire data.
  • Serve as a customer service interface with Production in the workshop.
  • Consistently document customer service needs to identify patterns and maintain quality.
  • Support the Customer Service Supervisor to perform all specific responsibilities.
  • Perform ad hoc duties assigned by the supervisor.

Requirements:

  • DSE equivalent or above.
  • Competence in spoken and written English.
  • Knowledge and experience of Customer Service in the production industry is preferred.
  • SAP knowledge will have an advantage.
  • Knowledge of agency regulations for aircraft maintenance and certification is preferred.

Competencies:

  • Focus on Results.
  • Managerial Courage.
  • Developing Direct Reports.
  • Communication Skills.
  • Functional/Technical Skills.
  • MS Office.


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