Customer Service Supervisor

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

Job Summary

We are seeking a highly skilled and customer-focused At Your Service Supervisor to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities

  • Answer and respond to guest calls, requests, and questions in a timely and professional manner.
  • Resolve guest issues and concerns in a fair and efficient manner.
  • Monitor and manage the front desk operations, ensuring a smooth and seamless guest experience.
  • Train and develop front desk staff to ensure they have the skills and knowledge needed to provide exceptional service.
  • Assist with scheduling, evaluating, and motivating front desk staff.

Requirements

  • High school diploma or equivalent required.
  • At least 1 year of related work experience and 1 year of supervisory experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

Marriott International is an Equal Opportunity Employer

We are committed to diversity and inclusion and welcome applications from diverse candidates. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.



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