Customer Service Representative
1 month ago
We are a leading financial services group in Hong Kong, offering a range of services through our extensive network of branches in Hong Kong, Macau, and Mainland China. Our culture is built on caring, teamwork, and progressiveness, and we strive to create a sense of pride and belonging among our employees.
Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling their enquiries and complaints, and acquiring new business opportunities.
Main Responsibilities- Deliver high-quality customer service, handle customer enquiries and instructions efficiently, and provide after-sales support.
- Resolve customer complaints in a timely and effective manner.
- Achieve service standards and objectives set by management.
- Acquire new business opportunities and refer business to other sales units.
- Handle customer applications, transactions, and instructions.
- Collaborate with branches and other business units to achieve common goals.
- Conduct on-the-job training for new employees.
- Perform routine clerical duties and daily reconciliation and reporting.
- Secondary education with a minimum of 1 year's relevant experience in customer service, preferably in the banking industry.
- Experience in digital services and/or SME corporate client service is preferred.
- Insurance and/or investment license is preferred, and possession of related regulatory qualifications and competencies is required.
- Good communication and interpersonal skills.
- Good command of written and spoken English and Chinese.
- Fluent in Putonghua is highly preferred.
Please note that only shortlisted candidates will be notified.
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