Customer Service Officer-Hearing Care Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China WSAudiology Full time

At WS Audiology, we're driven by a passion to improve the quality of people's lives. As a market leader in the hearing aid industry, we're committed to increasing our presence in underserved hearing care markets. To achieve this, we're accelerating our business transformation to reach more people, more effectively.

Key Responsibilities

Clinical Administration and Customer Support

  • Respond promptly to product and service inquiries via phone or email, addressing availability, pricing, delivery, and payment options.
  • Schedule appointments, assist in marketing, manage reports, handle sales invoices, and oversee stock levels for efficient clinic operations.
  • Undertake additional tasks or projects as assigned by the Line Manager to support the responsible clinic(s).

Clinical Audiology related roles

  • Complete all assigned training and pass exams within the set timeframe to become a qualified Hearing Care Officer.
  • Assist clinical audiology/audiometrician in meeting sales targets by providing hearing tests, fittings, reviews, repairs, and consultations.
  • Serve clients professionally in audiology services and support various company areas like marketing, customer service, and technical support as required.

Requirements

Experience

  • 1 year of work experience. Fresh graduate is also welcome.
  • Good interpersonal relationship, good teamwork, and service spirit.
  • Good command of English and Cantonese in speaking, listening, writing Proficient in computer operation skills, mainly office software.

Personal competencies

  • Ethics, confidence, managing ambiguity and being open to learning.
  • Knowledge of bank receipts and payments, cash management, accounting and voucher check.


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