Hearing Care Specialist

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China WSAudiology Full time

At WS Audiology, we're committed to improving the lives of people around the world through innovative hearing solutions. As a Customer Service Officer-Hearing Care, you'll play a vital role in helping us achieve this mission.

Key Responsibilities

Clinical Administration and Customer Support

  • Provide exceptional customer service via phone and email, addressing inquiries about products and services, including availability, pricing, delivery, and payment options.
  • Schedule appointments, assist with marketing efforts, manage reports, handle sales invoices, and oversee stock levels to ensure efficient clinic operations.
  • Take on additional tasks or projects assigned by the Line Manager to support the responsible clinic(s).

Clinical Audiology Related Roles

  • Complete assigned training and pass exams within the set timeframe to become a qualified Hearing Care Officer.
  • Assist clinical audiology/audiometrician in meeting sales targets by providing hearing tests, fittings, reviews, repairs, and consultations.
  • Deliver exceptional client service in audiology services and support various company areas, including marketing, customer service, and technical support as required.

Requirements

We're looking for a candidate with:

  • At least 1 year of work experience, with fresh graduates also welcome.
  • Excellent interpersonal skills, teamwork, and service spirit.
  • Good command of English and Cantonese in speaking, listening, writing, and proficient computer operation skills, mainly office software.

Personal Competencies

  • Ethics, confidence, managing ambiguity, and being open to learning.
  • Knowledge of bank receipts and payments, cash management, accounting, and voucher checks.


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