Customer Service Officer

22 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

About the Role

We are seeking a skilled Customer Service Officer to join our Customer Engagement Team. As a Customer Service Officer, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Provide excellent customer service and support to clients via phone, email, and chat
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to resolve customer complaints and issues
  • Meet and exceed performance metrics and productivity standards
  • Participate in ongoing training and development to improve customer service skills and knowledge

About Us

Company 28 - Manulife (International) Limited is a leading international financial services group. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment
  • Opportunities for career growth and advancement

Requirements

  • 3+ years of customer service experience in the financial services industry
  • HKDSE/HKCEE/diploma qualification
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity standards


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