Technical Officer

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Lingnan University Full time

Lingnan University is a leading research-intensive liberal arts institution in the digital era. We are seeking a highly skilled Technical Officer to join our Information Technology Services Centre. The successful candidate will be responsible for providing daily operation and emergency support for campus-wide AV system, including troubleshooting and maintenance in teaching venues, conference rooms, remote campus, remote offices, and multi-purpose venues.

Key Responsibilities:

  • Provide daily operation and emergency support for campus-wide AV system, including troubleshooting and maintenance in teaching venues, conference rooms, remote campus, remote offices, and multi-purpose venues.
  • Coordinate the set up and operate the AV equipment for live events, hybrid seminars, conferences, and other teaching activities of the University.
  • Provide assistance for AV system upgrade plans, tendering document, and project management for all types of venues, including teaching venues, conference rooms, remote campus, remote offices, and multi-purpose venues.
  • Provide user support in AV system, handling user enquiries, service requests, and incidents.
  • Provide technical setup and project implementation in AV system projects.
  • Perform any other duties as requested by supervisor(s).
  • Work in shifts and irregular hours might be required.

Requirements:

  • At least a Diploma in Information Technology (IT), Electronic, Creative Media, or any other related fields.
  • 1-2 years of working experience in support of AV systems and IT support.
  • Basic knowledge of AV over IP system, AV equipment, next-generation classroom AV setup, and support for hybrid events.
  • High proficiency in AutoCAD drawing is an added advantage.
  • Good customer service skills and positive service attitude.
  • Good command of verbal English and Cantonese.
  • The ability to communicate in Putonghua would be an advantage.

Salary and Fringe Benefits:

The rank and commencing salary will be commensurate with qualifications and experience. Fringe benefits, where applicable, include annual leave, medical and dental benefits, mandatory provident fund, and gratuity.


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