Chief Technical Operations Officer

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Electronic Theatre Controls Full time

Electronic Theatre Controls is seeking an experienced Chief Technical Operations Officer to oversee the management of its technical services in Asia. This position offers a competitive salary of $120,000 - $180,000 per annum.

About the Role

The successful candidate will be responsible for managing and coordinating the activities of ETC Service Technicians, working closely with the Global Technical Service Manager to oversee the Service Center network throughout Asia. Key responsibilities include:

  • Directly manage and coordinate the activities of ETC Service Technicians
  • Work with the Global Technical Service Manager to oversee the Service Center network throughout Asia
  • Maintain service center training schedules and training records
  • Oversee training, including coordinating trainers, materials, etc.
  • Evaluate existing ASCs and locations and recruit additional ASC where necessary
  • Create excitement among ASCs regarding ETC
  • Participate in implementation of software packages
  • Develop additional revenue streams for ETC through service products if appropriate
  • Work with Sales to visit key dealers, distributors, and customers to elicit feedback on service
  • Communicate excitement about ETC and service to the same
  • Become the 'ambassador' for service
  • Maintain after-hours support schedules
  • Provide training as necessary to in-house staff and ASC network
  • Work with the management group in Asia to build a cohesive team
  • Oversee the service operation in all territories covered by ETC Asia
  • Monitor work performance and operational efficiency
  • Evaluate workload levels and distribute as necessary
  • Mentor, and motivate staff, provide training as required, and set goals for the group
  • Facilitate communication among service technicians
Requirements

To be considered for this role, you will need:

  • A bachelor's degree in a theatrical or technical field
  • Demonstrated technical service experience in a customer service or technical support role, such as: Theatre Management, Help Desk, Facility Maintenance, Service Industry, Facility Manager
  • Previous supervisory experience preferred
  • Familiarity with employment law
  • Excellent communication and organizational skills
  • Knowledge of company policies
  • Strong attention to detail
  • Motivation and leadership skills
  • Understanding of Entertainment or Architectural Lighting systems
  • Ability to program one or more Computer Lighting Consoles or Ability to Program one or more Architectural Lighting controllers
  • Knowledge of technical theatre and/or basic knowledge of electronics, electrical theories, and practices
  • Excellent Customer service skills
  • Excellent problem-solving and interpersonal skills
  • Computer skills
  • Able to use hand tools, power tools, and electronic measuring devices
  • Able to obtain and keep a valid passport
  • Able to think quickly, creatively, objectively, and decisively
  • Able to work well under pressure and defuse volatile situations
  • Able to work well independently
  • Ability to work weekend and evenings as required
Benefits

This role offers a comprehensive benefits package, including:

  • A competitive salary of $120,000 - $180,000 per annum
  • A range of employee benefits, including health insurance, retirement savings plan, and paid time off


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