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Customer Service Officer, Agency Frontline Professional

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time
About Company 28 - Manulife (International) Limited

We are a leading international financial services group that helps people make their decisions easier and lives better.

Salary

The estimated salary for this position is HKD $45,000 - HKD $65,000 per month.

Job Description

We are seeking an experienced Customer Service Officer to join our team at the Agency Service Centre. As a key member of our customer service team, you will be responsible for providing routine face-to-face counter enquiry service to agents, handling agent enquiries related to new applications, claims, and policy administration, and resolving complex cases and complaints in a proactive and professional manner.

You will also support cashier payment checking and balancing when necessary, as well as perform other daily administration duties. To ensure accuracy and compliance, you will work closely with your team members to achieve desired results and support business needs.

Required Skills and Qualifications

To succeed in this role, you should have:

  • A degree holder with 2+ years of customer service experience in the insurance industry (preferred); or HKDSE/HKCEE/HKALE/diploma qualification with customer service experience in the insurance industry (considered)
  • Excellent customer service, good communication, and interpersonal skills
  • Good command of English and Chinese, both spoken and written; fluency in Mandarin is an advantage
  • Good PC and typing skills, including MS Word (English) and Excel
  • Quick learner with strong analytical and problem-solving skills
  • Mature, flexible, well-organized, responsible, self-initiative, and able to work under pressure
  • Self-motivated and able to work independently
  • Well-organized and attentive to details
Benefits

We offer a values-first culture, boundless opportunity, continuous innovation, delivering the promise of Diversity, Equity, and Inclusion, and championing Corporate Citizenship. At Manulife, we strive to create a workplace where everyone thrives.

Others

We lead with our Values every day and bring them to life together. We invite you to help redefine the future of financial services. If you are a motivated individual who shares our passion for making a difference, please apply.